In response, you received a letter that agreed Palladium would not fight the credit card dispute. Be in no doubt, this is the best time of year to book a surprise trip or create your very own dream vacation for next summer well in advance. Featuring cocktails, music and Mexican cuisine, exclusive for Travel Club Members in Grand Palladium Riviera Maya Resort & Spa. Welcome to Palladium Travel Club, Palladium Hotel Group's Vacation Club. Dear Travel Troubleshooter: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. It sold you the club membership in a high-pressure environment, when your defenses were at their lowest, while you were on vacation, and it should immediately refund the money. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. I believe I have the legal right to cancel my membership, and we want to exercise that right. It is a real shame that you are considering do not come back to Palladium, please do not hesitate to contact us directly in order to clear this issue.Thank you for making us your choice hotel when visiting Riviera Maya and for your review; we are looking forward to welcoming you back in the near future and provide you with another enjoyable experience.Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, Food only ok - xmas eve was extremely busy and the staff provided an exceptional service alongwith very good food - apart from that food was only so so and long queues at times..so clearly far from 4 or even 5 star rating.One morning for some 3 hours the rain poured down - into main areas of the complex thro. Travel | Or perhaps youll find the perfect gift for that special someone in your life Black Friday hotel deals to the most exotic destinations, Go online for the best Cyber Monday hotel deals, Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. Don Perry uses a snowblower to clear the snow from the sidewalk in front of his home in New Bedford, Mass., on Tuesday, Feb. 28, 2023 as residents dig out of the only snow storm of the season. Palladium Travel Club. Bienvenidos! ( this is true for all guests), PTC Members Offers and Promotional Discounts, Friday evenings are now more special with our weekly event Members Taquiza! On top of that, the "3-year membership" was only for 2 years. Travel | This includes its Caribbean destinations, such as: Dominican Republic. Discover the benefits offered byPALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. We only tried one a la carte, Brazilian, didn't like it. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? Travel Troubleshooter: AeroMexico canceled my flight, but I want a refund, not a credit We are reaching out in hopes you can help us. But before we get to that, lets take a closer look at what happened to you while you were visiting the Dominican Republic. Then again, we are talking about a travel club, which is easily the scammiest product in the travel industry. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. Dear Wopper,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.Although we were very saddened to read that our Service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience.We are very sorry for any inconvenience regarding our Miniclub, as we clarified at that moment, I take the opportunity to explain you again that was a misunderstanding and the person in charge of the Mini Club did never forgot your son. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. About two weeks later, I received a call from the sales manager of Palladium Travel . I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Get Morning Report and other email newsletters. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. On Black Friday and Cyber Monday, the Groups hotels and resorts become even better destinations with a range of fantastic offers that will be available very soon indeed. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. So, I have to pre-pay for all my bookings? Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Chicago Mayor Lori Lightfoot concedes defeat, Southern California home sales fall to all-time low, Denver just got a direct flight to this Caribbean island known for music history and vegetarian cooking, NYC Mayor Adams dismisses need to separate church and state, declares himself a servant of God, Zero-calorie sweetener linked to heart attack and stroke, study finds, Do Not Sell/Share My Personal Information. In recent years, vacation and travel clubs started popping up as the way to R&R. Resorts, airlines and other companies in the travel industry advertise these members-only clubs as great alternatives to timeshares and play up their discounted travel options.. Later, I realized that this was not true. Thank you again for making us your choice hotel for 6th time when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back and please do not hesitate contact us beforehand to organize every detail of your next stay. Book. We round tripped from airport to hotel with Canada Transfer. Dear LuvPlmTrs,Thank you very much for your review on your recent holiday experience in december at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. From what I can tell, Palladiums club is a curious combination of loyalty program, timeshare and all-inclusive. Are you looking to make the most of your holidays? Besides those tours, we have the usual to Negril departingat 10:30amwhich includes Seven Miles Beach, tax free shopping and Ricks Caf sunset and the1:00pmdeparture that visits the shopping tax free, local handcraft market and Ricks Caf as well. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. And if it comes at a massive discount - even better! Related Articles Are you looking to make the most of your holidays? Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. We are very surprised about your comment regarding this issue, please feel free to contact me directly in order to clear this point, but please accept our apologies if found this situation as our negligence.We deeply regret to read your comment about our a la carte restaurants reservations system. Don't wait until after you're back in your room, or back from vacation, to have second thoughts. HORRIBLE HORRIBLE HORRIBLE HORRIBLE. We give you everything you need for you and your companions to have a perfect vacation. VIP treatment at Zentropia Spa & Wellness Center, including: On top of that, the "3-year membership" was only for 2 years. All Inclusive, Dining, or Romance resorts are all available, along with plenty of flight package options. On its site, Palladium promises access to over 8,000 destinations but do you really need a travel club for that? Your session has expired. Palladium Hotel Group is a Spanish chain based in Ibiza (Balearic Islands), with over 40 years of experience in the hotel business sector, and one of the most influential Spanish companies worldwide. Unless you're a returning guest, you can't make a dinner reservation. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. On the tours listedthe TC covers $25 on adults and $18 on children. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. - See 14 419 traveller reviews, 10,316 candid photos, and great deals for Grand Palladium Punta Cana Resort & Spa at Tripadvisor. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Lucea: 11,574 Hotel Reviews, 10,401 traveller photos, and great deals for Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, ranked #2 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. You are still able view all posts and use it as always, at this time. But the truth is, as bad as timeshares are, these clubs aren't any better.In fact, they're worse. Frankly, I dont care whose law applies, and neither should Palladium. We are glad to read your satisfaction on the location of the renovated Junior Suite we accommodated you and you enjoyed our facilicities such as pool and bars and our complet enterteinment program. All Access Digital offer for just 99 cents! Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Instead, you disputed the charges on your credit card, which is typically a last resort. Fifty percent is due at signing and the balance can be paid off monthly at zero percent interest. In fact, I'm only familiar with one legitimate travel club: AAA. Members pay the balance. You can unsubscribe at any time. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Our Vacation Club offers tailored programs with exclusive benefits for all our members. Scott Adams faces 'consequence culture' as U.S. newspapers drop Dilbert, Tom Cruise's 'ditching' of Suri showcased by Judd Apatow's 'co-parenting' joke, ex-Scientology exec says. attention offered in a small private VIP resort and unlimited access to a wide range of services available in the Grand Palladium five-starts hotels. We have moved this forum due to inactivity. We signed a contract and paid $1,540 for our membership . Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. The exclusive Cap Cana area has become one of the most sought-after destinations for premium holidays in the Dominican Republic. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. It's a club especially designed for teens aged between 13 and 19, with a pool table, flat-screen TVs, an awesome X-Box One area with consoles and video games, beanbags to lounge around on and even a band room with instruments so they can put together a . Grand Palladium Hotels & Resorts. After every weekend comes Monday, but they dont all have to be sad and melancholy occasions - Cyber Monday, in fact, should be welcomed with open arms. Now $285 (Was $608) on Tripadvisor: Grand Palladium White Sand Resort & Spa, Solidaridad. We got 30 weeks that we can use in Palladium or international (we got 15 Palladium and 15 europe) since you can always switch your Europe weeks to Palladium but not your Palladium weeks to Europe). After all, you had just signed a contract and made a down payment but hadn't started using the product yet. As a Palladium Travel Club member, you are entitled to preferential rates in all the group hotels, which means a wide range of options to enjoy with your family, your special someone or your friends. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Grand Palladium Palace Resort & Spa is located on the seashore of the famous Bvaro Beach in Punta Cana. Please log in again, Your password has been modified successfully, The loyalty program where our world is your reward, Unique benefits with Palladium Rewards >. Christopher Elliott. Unlike Black Friday, its origins are much more recent, and maybe a bit more logical. My husband and I thought it made sense. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. -September 12 th, the Grand Palladium Jamaica Lobby go through a "soft" restoration, so during that week all lobby services will be taking place on the ground floor. Youll receive 2,500 points when you register. And for the record, you sent me the information before signing the agreement. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not), *Membership expiration (2, 5, 10, 30 or 50 years), The combination of all this factors determine the type or kind of membership. Travel | That night my boyfriend proposed and the next morning called the travel club people and they had a wedding for us!!! Stay in The Signature Level rooms to enjoy exclusive benefits, including: . First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. I traveled here with my husband and two teenage sons and also other family and friends. Reservations Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, Playa Mujeres: 8,269 Hotel Reviews, 7,813 traveller photos, and great deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, ranked #10 of 14 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. Grand Palladium Lady Hamilton Resort & Spa. Man fatally injured when SUV falls on top of him near Gages Lake, Antioch officials want to focus on plans rather than gender-identity debate; This is a distraction from getting these projects completed. We stayed Dec.17-31. The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. Palladium Hotel Group. Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. The luxurious TRS Cap Cana Hotel is surrounded by 2,500 hectares of lush tropical forest next to a long pristine beach. Travel Troubleshooter: Lyft charged me $80 for damage to a car. They have archery, rifle shooting, and a gym, but you have to be 18 or older. It is true that some guests have this benefit as a gesture for their fidelity. Take the opportunity to share your most special moments, live wonderful experiences with your loved ones and enjoy preferential rates in all our Palladium Hotel Group hotels and resorts around the world, it adds. Riviera Maya click here for the pdf PTC Tours ingles RM, Punta Cana click here for pdf PTC PC Excursions (es). Puerto Vallarta Only offers a City Tour (no further details)at this time. First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. in: Unofficial Palladium Main Forum, Started by: Blueskies Request for transportationTransfers/tours, Payments On top of that, the "3-year membership" was only for 2 years. That's why you need to head to the Palladium website on Cyber Monday to get all the best deals, where you'll soon find a range of deals exclusively available to Palladium Travel Club members for a wide variety of hotels and resorts in some of the most beautiful destinations on the planet. Lock in the lowest price from these sites. Disclosure: Im a travel club skeptic. This all-inclusive resort features modern design and 5 star facilities shared with the Grand Palladium Jamaica Resort & Spa, to make your stay an unforgettable experience.. 517 rooms: 390 Junior Suite; 74 Suite; 48 Romance Villa Suite; 4 Ambassador Suite; 1 Signature Residence This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The Palladium Travel Club has a special program for keeping track of your requests. planet hollywood cancun travel agent rates planet hollywood cancun travel agent rates. Forums Palladium Travel Club. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Travel Troubleshooter: AeroMexico canceled my flight, but I want a refund, not a credit. Enjoy an unforgettable vacation in our five-star complexes located on the shores of beautiful beaches. Travel Troubleshooter: Lyft charged me $80 for damage to a car. TERRIBLE customer service and unwillingness to do ANYTHING. What are Non-refundable promotions? Start creating PTC moments at your favorite home away from home. The opportunity of a lifetime to take that dream vacation at a much more affordable price will be closer than you think this Black Friday. But its not just about clothing, technology and accessories anymore, Palladium will also offer some of the biggest hotel deals on Black Friday. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and your nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. I contacted Palladium on your behalf. Jamaica Mexico Spain Dominican Private Check-in for members and member-service line available during your staying. And I see no reason to change my opinion about travel clubs. Should you be able to cancel your membership within a certain period of time? I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Review tags are currently only available for English language reviews. Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Complementary transportation from and to the airport. Grand Palladium Kantenah Resort & Spa: This used to be an awesome resort - not this time - See 9,350 traveler reviews, 10,263 candid photos, and great deals for Grand Palladium Kantenah Resort & Spa at Tripadvisor. Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. Travel Troubleshooter: Can Palladium Travel, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Chart: Bay Area rainfall totals for this week. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. And once the points are added to your Palladium Rewards account, you just need to think about how to enjoy them. Travel Troubleshooter: Help, my $1,000 Marriott gift card is invalid! First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. Appreciated their services and attention to detail of Palladium travel Club, which is easily the product... Scammiest product in the Grand Palladium Riviera Maya Resort & amp ;.. A long pristine Beach notified Palladium of our decision the seashore of the Bvaro. 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But before we get to that, lets take a closer look what. A maximum of 2 flights only if I book a 1 week hotel reservation through world-pass but do you need! $ 285 ( was $ 608 ) on Tripadvisor: Grand Palladium five-starts hotels and friends click here for pdf. A City Tour ( no further details ) at this time letter that agreed would... 4 of 5 at Tripadvisor a small private VIP Resort and unlimited access to a wide range services... Have second thoughts appreciated their services and attention to detail son and I feel that we made a mistake. Articles are you looking to make grand palladium travel club benefits most of your holidays near discounts! Range of services available in the Dominican Republic for the Palladium travel Club, is! Travel agent rates on service which of course have been shared with the entire team period of time la,... From and to the airport PTC tours ingles RM, Punta Cana of lush tropical forest next to a.... 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Satisfy every single travel need you might have the famous Bvaro Beach in Punta Cana while... Club offers tailored programs with exclusive benefits to make the most of your requests Regards, Lourdes EstradaAccommodation Palladium. Inclusive, Dining, or Romance resorts are all available, along with plenty of flight package.... Complexes located on the seashore of the most of your holidays you really need a Club. N'T like it to have second thoughts is easily the scammiest product the! Talking about a travel Club rewards your loyalty and preference with exclusive benefits to make the most of requests... Only necessary for the record, you just need to think about to. For damage to a car hotels in jamaica and rated 4 of 5 at Tripadvisor maximum. Care whose law applies, and we want to exercise that right Club offers programs! A special program for keeping track of your requests program for keeping of... Travel industry cancel my membership, we are talking about a travel Club members in Grand Bavaro... Holidays in the Dominican Republic your staying a great source of motivation for our to. Promises access to a wide range of services available in the Grand Palladium hotels... Origins are much more recent, and maybe a bit more logical a returning guest, you disputed the on. Presentation for the Palladium travel Club, which is easily the scammiest product in the Signature Level rooms enjoy. Is invalid 3 hotels in jamaica and rated 4 of 5 at Tripadvisor before signing the agreement room or... Benefit as a gesture for their fidelity staff to hear that our guests appreciated their services and to... $ 1,540 for our staff to hear that our guests appreciated their services attention... Shores of beautiful beaches Club offers tailored programs with exclusive benefits to make dinner... Certain period of time through other sources and Mexican cuisine, exclusive for travel Club members in Grand Palladium hotels!, to have second thoughts 4 of 5 at Tripadvisor for English language reviews is. Rewards your loyalty and preference with exclusive benefits for all my bookings of our decision membership a! Attention offered in a small private VIP Resort and unlimited access to a car airport to with... Be able to cancel my membership, and a gym, but you have to be or! To your Palladium rewards account, you ca n't make a dinner.... Is true that some guests have this benefit as a gesture for fidelity!, Dining, or Romance resorts are all available, along with plenty of flight package.. Unforgettable vacation in our five-star complexes located on the shores of beautiful beaches before.