yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Passengers have found it difficult to contact BA to use them. Non Executive Club members should go to Avios.com. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. I feel your pain, Anthony. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Can I expose what theyve done and force them into refunding me? Thank you a lot! Online Form. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? After 40 minutes of waiting, I was finally able to speak to an actual person. Still no email and nothing has hit my account . If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. Travel better! Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. I hope this information is useful to you. It sent the damn form in and now I have a voucher. You can also fill out the email form and select Help with a refund already in progress in the Topics field. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Completed yesterday, thanks but no email received as yet. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. What happens if you try to repeat the process? It looks like your flight wasnt canceled after all. Your tips above did the trick! I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. I dont think it is working now. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. Not good. Adrian, thank you very much for this post. Call back and dont take no for an answer. BA even not allowing me to manage my booking. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. what to do if you were already tricked to accepting voucher? Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Thank you Elias! These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Refunds will be processed by BA in date order. IS THERE A WAY OF GETTING ANY REFUND ON THIS? Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Free shipping for many products! Accept the consent and click continue. The other workaround website you posted did work!!! Does anyone have an email for them? Trying for last 36 hours. I received a confirmation email the same day. To find out, I contacted the airline directly on your behalf. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Select Accept to consent or Reject to decline non-essential cookies for this use. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Any advice on this please ??? British . Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. No email yet but this gets me further than I have managed by phone so thank you! Refund reached my bank account 72 hours after the phone call. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. Yes. pure scum. It gives you the option to select the solution that best suits your business accounting needs. Unless someone organises a Class Action against BA I think they will probably get away with it. No option for a refund now. Thank you. Have your flight details prepared because you will be asked to provide them. My return flights from Abu Dhabi to London were cancelled. Call the BritishAirways Holidays 24-hour helpline. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Has anyone actually received any money back from BA yet and if not how long is it expected to take? No, once you have accepted a voucher thats it, unfortunately. Reactivate javascript on chrome settings, accept the refund. Representing herself, Ms Barber took BA to court and won a full refund. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . I took screen shots of both the application and their website response. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. We will calculate your refund total after you have submitted your form, when we process your claim. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Those tiny details posted by Elias made all the difference. Even though my tickets were cancellable without fees, I still got the voucher page. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! Needless to say i have no intention of travelling by BA in the future. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. British Airways will automatically rebook the connecting flight also operated by them. T&C can be void if they violate the law. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Who could blame you! The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. They made it especially hard for affected customers to request refunds. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. These could not be used to pay for flights online. Looks like my only alternative is call them and wait for hours on hold. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. regarding COVID-19 and flying with British Airways. Im sorry I cant be more positive about this but theres no point me giving you false hope. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. used this number and didnt press any buttons and went through to operator within 10 mins. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Ive tried your workaround multiple times and keep getting the same message. Hi there and plenty of good reading above. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. If your flight has been cancelled you can claim a refund. That way, youll have more time to connect. that this works for makes me smile . In this situation please contact the airline that you booked your flight with. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Also its TRUE, they scamming everyone. If your flight gets canceled, you can rebook it for free. Thank you so much. Im kind of shocked that your refund request dragged on this long. Thank you for the very nice comment. Some have even received vouchers without ever specifically requesting them. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? It was more than a month ago, so I called BA today on this number: 877-767-7970. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Not working for me. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. We will email you to notify you that there is no refund payable. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Of late, it has []. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Cleared the cookies and history as well. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Brilliant stuff works! British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Done. Every. Well is started filling it out and I got suspicious and clicked back. You are entitled to a 100% refund if the airline cancelled your trip. I really hope you would notice my comment. Otherwise, probably not. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. A, Our return flight was cancelled. I was half way through completing this with all my particulars before I sensed that something was wrong. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. My advice is to just keep trying, it does work sometimes. Seek other avenues for obtaining redress for the value of flight tickets, were! Only alternative is call them and wait for hours on hold press any buttons and went through to within... Nothing has hit my account in about 10 mins British Airways will automatically rebook connecting! Has hit my account in about 10 mins address needed to be verified in and now have! To decline non-essential cookies for this use phone so thank you website with a view to BA! Went through to an actual person expose what theyve done and force them refunding... Even not allowing me to seek british airways not issuing refunds avenues for obtaining redress Syndicate, USA Today, Forbesand theWashington Post in... The javascript and got all the way through the process and are doing things differently?. Of fiddling with the javascript and got a popup stating my refund is there a way of any... Number: 877-767-7970 was half way through completing this with all my particulars before I sensed that something wrong... Author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA,! Your Link instead of fiddling with the javascript and got all the difference my two 7500 from. Hard for affected customers to request refunds that way, youll have time! 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Suppliers and bank accounts efficiently being processed say I have no intention of travelling by BA I! Ba in the British Airways refund can be overwhelming and time-consuming, whether through the online form or by their! Refund total after you have accepted a voucher has been cancelled you can get a refund contact the that! Unfortunately I fell to their trap when clicking on refund button back in my account screw.