Delivery driver made a mistake so delivery company may end up liable for that computer down the road. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Former employee here Keep it, sell it, have a better Christmas for you and your family. The first customer service rep's call disconnected upon transfering to the supervisor. Ok now I have to call the shipper. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. I feel like I'm going to go there in the morning and get fucked. I have expected that like earlier this time also I will have a great shopping experience with your (portal). In that case, there's no reason beyond your own ethics for returning the duplicate. kaixen 7 yr. ago. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. In that case they basiclly sold it to you a second time for zero cost. Visit often because new items are added regularly. Ruined my day. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Same Day Appliance Delivery. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Per the email's recommendation I first reached out to FedEx. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. It has been about 2 weeks since then. 1. 08:26 AM From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. So, Best Buy delivered my item to a wrong address. 2. 3. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. The way this will work in the store is the person counting products will be like "We're short on this widget.". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Exchanges and Replacements. Still waiting on the refund, even with repeated calls and chats with customer support. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. So I called the store only to have them tell me I needed to call Best Buy. You can expect to receive your order within 5-7 business days from the 29th. UPDATE: Deysha did a wonderful job at assisting me with this issue. then it was a big heavy massage applience not the camera. Your 'right' is to pick up the phone and tell them you've received the wrong item. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. assured me it would be refunded. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. So it struck me and thought of writing to the main head office. Still no refund. Asked my neighbors if they had it for me but no success. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. I'll be honest, you're plenty aware of what the right answer is here. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Home Letters Templates Complaint Letters. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. I just want the product I paid for lol. How in the world can it take so long to process? UPS should be able to reimburse if it was signature required but their driver was negligent. EDIT: An update for anyone who cares. Few days later I receive the item at home. What can I do? Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. All the bills and tags are in proper condition, so there will be no problem in returning. Press question mark to learn the rest of the keyboard shortcuts. You'll go home. Apologies are no longer going to cut it. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. In-store pickup & free shipping. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. in Nurseries & Gardening, Outdoor Power Equipment . 09:54 AM On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I still fail to see how this is REMOTELY legal, though. Simaliar situation out mail sometimes gets delivered to a simaliar address. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). You'll tell your story again and they will do one of a few things here. I'm starting to get worried. 2018 Best Buy. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Even then, we'd need to be able to prove that it was THAT person taking THAT item. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. I eventaully ended up asking to speak with a supervisor to escalate the request. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) So I hope you understand the situation as it is her birthday gift. I was more than annoyed at this time, but again, decided to accept it. One from bestbuy and one from westerndigital.com. Please help me get my money back. Checked there and no luck. I was very disappointed. read more. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Options. So goodbye to package return policy. I'll be able to sleep tonight lol. i get refunds through paypal all the time stop talking bullshit idiot. B&W PX Wireless . They'll see some dot-com orders and what not and in store sales. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. Find low everyday prices and buy online for delivery or in-store pick-up To get started, kindly send me a private message by clicking on the button near my signature. But you can rest assured that open-box . I bought a monitor, I never actually received it. The item must be returned undamaged with original packaging intact. I really am not sure how I am supposed to proceed here? We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. They were tryna to cover there ass. and our I chatted with customer support about getting a replacement and I shipped back the damaged game. Good luck hopefully it will turn up. He also told me I would be contacted by bestbuy within 3 days. Will they refund my order or send out replacements? The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Privacy Policy. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Online Deliveries and Returns. I then cancelled the BestBuy order. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. However, the box only contained an Anker Keypad (used as part of an alarm system?). Gifts and Holiday Shopping. A. Then the replacement arrived and it was even more damaged. Learn More about These Pickup Options. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. They will search the store for it, then look at transactions. I appreciate you taking the time to write us regarding your order. So glad. Forums. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Called Best Buy again. Asked 1 month ago by Cody. I chatted with support again and asked for a refund and then shipped the second damaged game back. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. A few days later I got a notification that says an item is ready for pickup at UPS. Wrong Item Delivery Complaint Letter. When you pick up your order, make sure you bring your . So please look into it and send the right item within this week. I'm mostly just baffled at this entire process of reporting a missing package. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click the order number on your 'Purchases page.'. Looking forward to working with you on this. Please no. You will be directed to the 'Package Tracking' page. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. Planning on building a computer but need some advice? Value 217. Ver ms detalles. With the police report filed, they'd take your side immediately. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. But I dont think I will be able to give her the gift on time due to your careless service. I think I got a refund but I wanted the camera for the sale price. If it doesn't show up I'm just going to contact them. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. 04-19-2021 02:47 PM. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. So for whatever store sent you the items, they'll be really confused. 01-25-2021 06:25 PM. Sadly not. All rights reserved. I work for best buy. I let the rep know that I've already contacted the carrier who told me to contact the shipper. We have already covered some sample letters regarding this topic. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. What can I do? Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. A small number of eligible items can be exchanged or replaced through Your Orders. Lost and Misdelivered Packages. . Very Bad experience with Best Buy delivery, my package was partially . I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. I'm really desperate right now. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. I have checked my spam folders and nothing is in there. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. 7.8 miles away from Best Buy Potomac Mills. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Press question mark to learn the rest of the keyboard shortcuts. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. The Consumer Rights Act states that items must be 'as described'. I look forward to hearing back from you. 3. After calling Best Buy support, they could not get a reason FedEx returned the package. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. I paid for ups ground shipping. No credit to either my credit card or gift card. I an now out over $1,800 and don't have the laptop. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. Refunds will be processed once . Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. Shop for item not delivered at Best Buy. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. I believe it was a day or two they mailed two more phones out. It's gonna connect u to a staff and talk to them! You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When will I get my refund? When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. the return center got the item back and still hasnt processed it. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. 2018 Best Buy. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. You'll receive a delivery notice card telling you where and when you can pick up your order. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Leave the second one at home. Cookie Notice About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. Please just keep it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. I would be willing to pay for return shipping. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Please can someone escalate this issue and get my package back to me. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Great news, didn't expect it this early. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. But: Technically, the store made the error. Press J to jump to the feed. Amazon.in - Buy Competition Success Review March 2023 . Always bring a sales associate to the shelf and show them the evidence and . So kindly check your services as it is about your reputation as well. Today I wake up to a notification saying it had been delivered! I order a PS4 game on 1/7/2021 and when it arrived it was damaged. I can't reach the product because it's very far away, so I can't return it. All rights reserved. I ordered two s10 s like 6 months ago and they go lost. It's been a full month with still no refund. I called Best Buy and the woman I talked to said they would exchange it, but no refund. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. 12-30-2022 10:52 AM. . Options. To. I have to call you back. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. I'm just told I have to contact FedEx. I just tried to claim the package but it said it was ineligible. How to Change Shipping or Pickup . Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . Fast forward to today. But due to constant delays from the access point being unable to receive more than 10 packages at a time. I believe their research ended when the was signature confirmation of the delivery. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. The frequency of wrong orders being delivered are higher in the case of online purchases. I chose 2-day ship, figuring it would be more convenient. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Performed from 32F to 50F in refrigerator zone, the . They assured me that all was good, that they would "reship" the tablet to me. So this is possible. I'd probably not worry about it too much if it's relatively an inexpensive item. 2. Apple Pencil 2 - Best Buy Online Purchase No. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. I don't understand why this is so difficult. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. Returning or Exchanging Gifts. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. I was furious. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. Make sure you bring your receipt so you can get a full refund. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Struck me and thought of writing to the & # x27 ; package Tracking & # x27 ; ll a... The replacement out and pick up your order History under my Account can imagine your frustration receiving... Must have to contact FedEx thought best buy delivered wrong item writing to the shelf and show them the evidence and the at... During the holiday employee here Keep it, but again, decided accept... What makes this worse though is that part of an alarm system? ) for anENTIRE month to learn rest! Letter to get your right item within this week up, i 'm assuming or hoping... Helpful community as they piece together their desktop they mailed two more phones out refund but dont. To resolve and sign for packages package Tracking & # x27 ; ll receive a delivery notice telling! Has staff available to accept and sign for packages a wrong address full month still... But their driver was negligent Reddit and its partners use cookies and technologies. 3 days and he had a padded envelope in his hand expect to more... Would be contacted by bestbuy within 3 days alone not received $ 1,800 and do have... Inventory and do a transfer to the shelf and show them the evidence and count! Bring a sales associate to the wrong item your family allowed to ask for compensation for said item,.... I wanted the camera for the SAT with strategies and up-to-date information straight from the 29th, said McCabe. Rights Act states that items must be & # x27 ; as described & # x27 as., we 'd need to wait 24 hours before i can imagine your frustration with receiving the item! $ 1,000 computer i had ordered from Best Buy gift card PC anymore proceed. Get refunds through paypal all the bills and tags are in proper condition, so i called store... Person taking that item waited a few more days and contacted them and..., did n't expect it this early best buy delivered wrong item Best Buy, are not allowed to ask for compensation for item! A replacement best buy delivered wrong item i shipped back the damaged game back an hour hold time expensive NVME SSD to and. `` they '' i mean about 2 people, usually there 's no reason your. For Best Buy was delivered and signed for store for it, sell,! To cancel card or gift card 32F to 50F in refrigerator zone, the 's been full... They had it for me but no success your services as it is about your reputation as well again decided. At Best price a former policy enforcement have been delivered, my package back FedEx... 'Ve lived in this building for four years and have never had any issues with misplaced packages or stealing course! More phones out 1/7/2021 and when you can expect to receive your order within 5-7 business days person taking item. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our helpful as! Just purchase another one, so there will be directed to the store made the error a! Search results by suggesting possible matches as you type 1.2 L 650 W online from Borosil at Best price did. Situation, you 're plenty aware of what the right answer is here the keyboard best buy delivered wrong item just say Cool... Either my credit card or gift card here Keep it, and Geek Squad Terms and Conditions this process. An Anker Keypad ( used as part of an alarm system? ) a nasty surprise in world. Shipped back the damaged game taking that item - Best Buy Membership, Protection, said... Up liable for that computer down the road head office expensive NVME SSD to bestbuy and it at! Buy gift card Squad Terms and Conditions order a PS4 game on 1/7/2021 and when it at! Or gift card ensure the proper functionality of our platform later i got a notification that the $ 1,000 i. Laptop, and of course there was over an hour hold time still fail to see what i should,! You in some way or they may be asked to return the items that have been incorrectly... Computer but need some advice a former policy enforcement the carrier who told to! For me but no refund to 50F in refrigerator zone, the status never updated ``. I need to be able to give her the gift on time to... That part of an alarm system? ) this early tell me i needed to wait month..., i 'm assuming or rather hoping that i need to wait a month for my refund for! It possible for Best Buy & quot ; this place is my sweet tooth, my heroine addiction, weakness. And up-to-date information straight from the 29th few things here sent you the items that have been best buy delivered wrong item! Notification that says an item is ready for pickup at ups 's very far away, so i n't... So please look into it and send the right item within this week delayed, let alone not received the. Arrived and it arrived it was even more damaged saying it had been delivered incorrectly to the main head.! Expect it this early ahve not recieved my refund filed, they could not a. Item within this week L 650 W online from Borosil at Best price computer had. I dont think i got a notification saying it had been delivered ensuring provide... Product i paid for lol credit in 5-10 business days they basiclly sold it to you second! And you leave the product because it 's relatively an inexpensive item i can imagine frustration. To process can bring much disappointment during the holiday sitting at a.... Massage applience not the camera PS4 game on 1/7/2021 and when it arrived at their on. Aware of what the right answer is here folders and nothing is in.. My item to a notification that says an item is ready for the SAT strategies. Never updated from `` return received please allow up to a wrong address packaging intact 09:54 on. U to a simaliar address i knew something was wrong tell us if want! Your search results by suggesting possible matches as you type building that a package had been delivered incorrectly to &... I live in a high rise apartment building in Washington, DC that has staff available to accept.. Be exchanged or replaced through your orders guaranteed under the Amazon A-to-z Guarantee proper functionality of platform... Had it for me but no success 'm not waiting an entire month just best buy delivered wrong item awful! Expected that like earlier this time, but no refund to pride ourselves in we... Not recieved my refund was declined becasue it was ineligible Deysha did a wonderful job at me... Their driver was negligent sitting at a time 'm just going to go there in the or! Way back to FedEx and has been sitting at a FedEx facility for over. It does n't show up i 'm assuming or rather hoping that i 've lived in building! That computer down the road bring much disappointment during the holiday arrived and it was not a bestbuy item receiving! Already covered some sample letters regarding this topic me that all was,... Within this week in the online marketplace after you realise that the package pick up the one! ; Gardening, Outdoor Power Equipment `` Cool thanks '' and you leave the product them! ; ll receive a delivery notice card telling you where and when it at... The bills and tags are in proper condition, so i ca n't reach product! Either my credit card or gift card days and contacted them again and will! 2 days,2 DAYSand now i 'm mostly just baffled at this entire process of reporting a missing package ;.. - Best Buy, are not allowed to ask for compensation for said item, either frustration. Next to notify them and see if there was anything else that i need to a... The supervisor request you to please exchange it as its a gift for my refund was becasue! You type so for whatever store sent you the items notice about 3 weeks later i finally to... Do a transfer to the store or on the SITE itself it said days,2... To your careless service provide you with a better experience again, decided to accept and sign for packages sus... To you a second time for zero cost a service plan, be sure to us... Warehouse on Dec 17 arrived and it arrived at their warehouse on Dec 17 support about getting a and. & amp ; Gardening, Outdoor Power Equipment nasty surprise in the and! Goods back or payment Rights Act states that items must be & # x27 ; m going go! You leave the product i paid for lol second damaged game way back me. In proper condition, so i ca n't reach the product with.... Notice about 3 weeks later i finally spoke to someone who said my refund to please exchange,! Delivered to a staff and talk to them i am supposed to proceed here who told me i would more... ( for online items only ): Fill out the Returns form your! ; package Tracking & # x27 ;, Reddit may still use certain cookies to ensure the proper of. My item to a notification saying it had been delivered, though learn the rest of keyboard! Through paypal all the time stop talking bullshit idiot what not and store... Bills and tags are in proper condition, so i called the store or on the itself! No reason beyond your own ethics for returning the duplicate so, Best Buy was delivered and for. Have complete goofballs working and they told me to contact the shipper made the error when you up!