Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. What Is the Format of the Tests for Graduates? When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. I interviewed at Morrisons in Dec 2019. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Online assessment first then interview. Give me an example of when you have had to deal with a difficult customer. Give me an example of when you have had to deal with a difficult customer. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. 2) You witness abuse (racial/homophobic) between to colleagues. Then contacted shortly after inviting me to an induction. Interview was fine, took a few days to hear back from them. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Well make sure you know everything you need to do a great job. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Salary. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. 3) Give me an example of a time when you succeeded in life? Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check Anonymous Interview Candidate in Milton Keynes, England, I applied online. The manager was chilling and asked easy and basic answers. Then completed induction alongside 5/6 other successful candidates. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Then completed induction alongside 5/6 other successful candidates. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Do you help them? I interviewed at Morrisons (Glasgow, Scotland). The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. You wont get to see the results, but they let us know how well you would fit working at Morrisons. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Job. Then completed induction alongside 5/6 other successful candidates. 2) You witness abuse (racial/homophobic) between to colleagues. Think about the types of questions we might ask you so you can prepare your answers. Tell me about yourself. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Would you offer a refund? They read from a guide for the position. It looks at how you would deal with each one. The product cost 2 and they do not have a receipt, would you refund them? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Free interview details posted anonymously by Morrisons interview candidates. Also asked what is your biggest achievement to date. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Salary Details: Competitive salary, plus excellent benefits. No goodbye from anyone, I just had to walk out. Went into a meeting room with the hiring manager and had a relaxed chat. Terms & conditions | Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement It looks at how you would deal with each one. Take a deep breath and keep calm nobody knows you better than you. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People It was a calm environment and easy going. We cant wait for you to join the team! Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. Tell me about yourself. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Internal vacancies | They explain that the 2 cream donuts were not fresh. We sell over 10 million individual eggs a week. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. In this face to face interview, the potential employer is seeking to get to know you better. Morrisons Customer Assistant, Company Name, September 2018-Current Very simple, no pressure. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Here you will be asked questions akin to the ones you answered in the video interview. This is another Saville test where you are being assessed on your ability to analyse written information. I interviewed at Morrisons. I was also told that once they had finished I could just leave. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Remember also Morrisons will be judging your suitability from the interview. Keep your explanation brief and to the point. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I interviewed at Morrisons. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. A delivery has arrived as you're leaving work and you see a colleague struggling. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Then contacted shortly after inviting me to an induction. Both are cut-e tests. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. In Tray: Two full exercises. Morrisons jobs Store Director jobs Lidl GB jobs . Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Pretty standard questions, and overall not too difficult to answer. Completed online recorded video interview. Your CV should be a Word or PDF document. Generally, you have 3 minutes to answer each section. I interviewed at Morrisons. Reviews. Prepare some questions to have at the end for the interviewer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It varies from shop procedure questions to customer service. Do you try to bring out the best in yourself and in your colleagues? The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". If you'd like to see all available roles that we're currently recruiting by region or team, choose below: Our customer assistants provide a great service and a buzz people enjoy. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. Online assessment first then interview. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Job Type: Permanent / Part Time - 10 to 16 hours per week. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. 1 Month 49. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Just be yourself, talk positively about how your skills and experience match the role. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. They ask why your good for the role. Questions were simple and was just a way to understand your personality etc. Customer Assistant - Caf . The process took 1 week. Very simple, no pressure. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I was also told that once they had finished I could just leave. They ask why your good for the role. Anonymous Employee in Chelmsford, England, I applied online. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Shift Details: Flexible between 5.30am and 00.15am. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You can expect to get a link to an online video interview and must answer the questions via webcam. I was a little shocked by her attitude towards refunds and the store. What are the pros and cons of the Morrisons business model? Interview was fine, took a few days to hear back from them. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. The process took 2 weeks. Was offered the job the next day. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. When answering, your responses must focus solely on what is contained in the passage. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Then completed induction alongside 5/6 other successful candidates. How would you handle this situtation? Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. Right to work in the UK | Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons in Dec 2019. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. Then mostly explaining the role/ asking min and max hours/ clothes size. I applied online. In this section of your assessment day tests, you are placed in a group with other applicants. Our friendly and hardworking store teams are at the heart of the local community. Morrisons Interview Questions and Answers 1. It's maybe not the best attitude to have if your a manager. I interviewed at Morrisons in Nov 2022. I applied online. Just a chat talking about my experiences and what department I wanted to work in. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Dont forget to think about some questions you want to ask us too! If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Phone call and the invited to a Face to face Interview at the morrisions location applied for. Very simple, no pressure. Do you help them? I applied online. I applied online. Some people are cut out to be leaders, others to play a supporting role. It looks at how you would deal with each one. A lot of practice is necessary to answer accurately within this time frame. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. Nothing stressful. Company. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. It is based on a set of scenario questions. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Give me an example of when you have had to deal with a difficult customer. Remember, the group exercise is a test of your ability to engage in teamwork. Get started with your Free Employer Profile. Then mostly explaining the role/ asking min and max hours/ clothes size. I interviewed at Morrisons in Nov 2022. 2) You witness abuse (racial/homophobic) between to colleagues. Shop procedure questions to have at the heart of the tests for Graduates first-class communication skills pros... Part time - 10 to 16 hours per week applied for employees Thornton!, many people fall into the trap of believing it is Straightforward after this, the took! 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