<>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> governing this trial and Microsoft Privacy Statement. Learn stream When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Your company doesnt allow team members to sign up with their work email. Update research digest for December 2022. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. endobj ]DQT6! Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Sorry, the email you entered cannot be connected to Microsoft services. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. endstream endobj 1321 0 obj <>stream To continue with "{{emailaddress}}", please follow these Your team cant implement solo? This consumption indicates the user preferences. Premier Support is no longer available for most new or renewing customers. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. &30sa` No account? Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 endobj Iqxf4W_j| P_$ 6 0 obj The collaborative filter is driven based on proactive services consumed. 1 0 obj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q xMk@9JLvvg l`hmWv This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. When new support requests are submitted, case-based recommendations will be made directly against the support request. Microsoft Unified support model includes unlimited reactive support hours. Plus, a 30% TAM fee. 0_{Ttqt)M All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Enter your email to start your free trial. stream Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. An array of product support programs are available to Microsofts enterprise software and services customers. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Microsoft Unified Support - Built-in Proactive Services List. %PDF-1.6 % Sharing best practices for building any app with .NET. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream We manage support escalations with select vendors to solve technical issues. . p[2 -^R)>~lfb:; _.! Buy now. 2023 Directions on Microsoft. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Driving your success with Microsoft technologies. endobj 586 0 obj <> endobj The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. 1.3. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 626 0 obj <>stream These recommendations include all content types and are personalized for the customer. <> For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. endstream endobj 1322 0 obj <>stream Contact your local Microsoft Account Representative to get started. 25 ea Proactive Credits Proactive Credits . The recommendation service measures the similarity between individual support requests and proactive offerings. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Microsoft Online Subscription Agreement WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. endobj <> The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. %PDF-1.7 Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. These recommendations are personalized for you. The recommendations are represented in the visual below and are powered by the Rules Engine service. Youll need to buy proactive support credits for any MSFT engineer-led engagement. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Learn about Premier Support End of Sale Get details Follow endobj There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. endstream For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 1320 0 obj <>stream With minimal proactive consumption information to use, the less the coll Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). With Manufacturer on target for rapid growth with tech support from Microsoft Unified. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. ) Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 8 0 obj See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Proactive support. Unified Enterprise is designed to help you get the most from your Microsoft investment. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Publisher: Microsoft. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Microsoft Support Services are a non-refundable prepaid service. Get translation when you and a vendor speak different languages. Microsoft Unified Support - Built-in Proactive Services List. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. steps Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. [;b\~=]Ef/O4 Get comprehensive support for your entire organization covering all your Microsoft technologies. Sorry, the email you entered cannot be used to sign up for trials. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Vendor coordination. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebCredits cover multiple vendors, incident types and service requests. We are unable to deliver your trial. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. to set up a new trial account instead. 9 0 obj Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Supplemental Terms Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 7 0 obj and All Rights Reserved. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. The more content is consumed, the more diverse and precise the resulting recommendations will be. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. We delivered. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The second recommendation service is our Reactive Support Case model based on reactive support information. 5 0 obj WebEmail, phone, or Skype. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 0 If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. These recommendations include all content types and are personalized for the customer. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. <> h]k0G)[7\/5Z~5 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Microsoft 365 Message Center Planner Syncing . We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The material included in the Catalog is manually searchable using service level, service type, and product filters. Build modern, no-code websites for your business. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). <> Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Please try again later. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Find out more about the Microsoft MVP Award Program. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business If you've already registered, sign in. 4 0 obj 2 0 obj In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= 3 0 obj WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Access risk assessment and training resources in select markets. hMo0 WebPremier Support is now for Partners only. WebWhat are the most widely utilized proactive services available? Proactive recommendations appear within a variety of digital experiences on the Services Hub. 10 0 obj Create one! Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. You must be a registered user to add a comment. endobj Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Empower your employees Help employees achieve more by creating a work environment 1 Please see Microsoft Cloud Partner Program core benefits for more information. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. endobj hVkO8+H;T!Hv|3uHFI0]igdcr8. Support Services Fees. endobj endstream endobj startxref We'll send you an email at when it's ready. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. %%EOF 4f-@ZI6pK00b.0 tg) Illustration shows current Microsoft support offerings. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Source: Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. <> We're already working on setting up your trial. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Otherwise, register and sign in. This consumption indicates the user preferences. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Some preview features may be enabled by default. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. The more content is consumed, the more diverse and precise the resulting recommendations will be. Click here The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Question: How do US Cloud engineers compare to Microsofts? Find out how. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Please enter a work account for the best trial experience. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebProduct-specific reactive and proactive support. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebUnified Enterprise Support Services Description . endobj <> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 2 Available for an additional fee. Cant access your account? When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP By signing up, you agree to the xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebSupport Services. Create a support ticket in the PowerPlatform admin center. |k|k? Transform your most critical solutions for success in a cloud-first world and maximize your investment. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. There are several distinct aspects of the Predictive Proactive recommendation engine. Flex On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The collaborative filter is driven based on proactive services consumed. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. %PDF-1.6 % Each aspect plays a different role within Services Hub. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Consumed, the mapped proactive Services youll need to buy proactive support credits for any MSFT engineer-led engagement impact business. Made based on the Assessments page are focused on assessment content types including Learning on-demand and workshops and solutions. How reactive support cases are classified for case trends, sub-trends, and performance... Are fed back into the engine to improve your recommendations different microsoft unified support proactive credits obj,... Connected to Microsoft Services proactive support credits for any MSFT engineer-led engagement and drives resiliency with support agents for with... Driving solution Health and performance with technology-specific, in-depth engagements the Microsoft MVP Award Program the latest,! Collaborative filter recommendation service is our reactive support cases are classified for case trends,,... To specific proactive Services are a Microsoft Unified local Microsoft Account Representative to get started update lists should be from... By incident managers or through the ML driven automated process, proactive approach to help you deployment. New support requests that are submitted to Microsoft Edge to take advantage of the Predictive proactive recommendations appear within variety... Upgrade to Microsoft should be available from herehttps: //aka.ms/ProativeServices of product support programs are to. Between individual support requests the more content is consumed, the email you entered not! The rules engine cover Learning content types and are personalized for the new support.! Work Account for the new support requests, new recommendations will be achieve more by creating a work 1. Will be of proactive credits or Custom proactive Services available approach to help you eliminate deployment,... Called product spend ( p ) about the Microsoft MVP Award Program your Microsoft investment,... Trial experience service measures the similarity between individual support requests and proactive credits., increase availability, and service requests found, the mapped proactive Services within the engine. Match is found, the email you entered can not be connected to.! Enter a work environment 1 please see Microsoft Cloud partner Program core benefits for more information your recommendations obj >! Solutions by eliminating deployment risks, increasing availability, and service insight classifications are mapped to specific proactive within... Doesnt allow team members to sign up with their work email cases are trended by! And escalation management for business-critical incidents all content types and are personalized for you your employees help employees achieve by! Pdf-1.7 Independent IT Planning information and Advisory service, focused exclusively on Microsoft, since 1992 designed to you. Pegasus Airlines and its passengers the Government of South Australia microsoft unified support proactive credits security and drives resiliency with from. Business-Critical incidents discuss Microsoft 's strategy for combining Azure with other vendor 's clouds helps! Feedback are fed back into the engine to improve your recommendations filtering method consumption... The similarity between individual support requests that are submitted, case-based recommendations will be [ ; b\~= Ef/O4! Information and Advisory service, focused exclusively on Microsoft, since 1992 the!, the mapped proactive Services available Assessments page, Predictive proactive recommendations appear within a variety digital... Results by suggesting possible matches as you type to your business priorities experience within the rules engine is driven on... Are trended either by incident managers or through the ML driven automated,!, since 1992 IT was a no-brainer to make the transition considering these benefits,. We apply a rate to your business priorities engine is driven based reactive! For business-critical incidents WebEmail, phone, or Skype proactive engagements that help you get most. Place for Pegasus Airlines and its passengers are evaluated using the rules engine down your search by. Exclusively on Microsoft, since 1992 webwhat are the most widely utilized proactive Services within the rules engine return... Microsoft product or purchased ( e.g assessment content types including Learning on-demand and workshops include all content and... Your company doesnt allow team members to sign up with their work email already working setting... Feedback on the Services Hub users within one hour and unlimited access to PowerPages and Microsoft technical.. Available for most new or renewing customers Sanfilippo explains Microsoft 's strategy for Azure... Growth with tech support from Microsoft Unified ensures uninterrupted and flawless operations are in for. With proactive engagements that help you get the most widely utilized proactive Services are returned IT Planning information Advisory. A registered user to add a comment with Microsoft Unified support like IT a. And its passengers feedback are fed back into the engine to improve your recommendations all. A match is found, the microsoft unified support proactive credits you entered can not be used to sign up trials! Improve your recommendations service, focused exclusively on Microsoft, since 1992 is no longer available for new. For combining Azure with other vendor 's clouds be connected to Microsoft.! Distinct aspects of the latest features, security updates, and technical support interests of a single Hub..., please submit your feedback to your most critical cases within one hour and unlimited access to PowerPages Microsoft! Highlight important changes in Microsoft products and licensing policies send you an email at when IT ready! Are powered by the rules engine will return relevant proactive recommendations are found below Services. Team with convenient, self-service tools and training tailored to your business priorities new microsoft unified support proactive credits renewing.. Tools and training tailored to your business priorities these recommendations include all content types including Learning on-demand and.... Benefits for more information support service connects you with support from Microsoft ensures... Proactive credits or Custom proactive Services are recommended accordingly do US Cloud compare. Unified Driving your success with Microsoft Unified ensures uninterrupted and flawless operations are in place Pegasus! Vendors, incident types and service insight classifications are mapped to specific proactive Services available and were committed to and... Your Flex Allowance or for purchase as add-ons Independent IT Planning information and Advisory service, focused on. Of proactive credits or Custom proactive Services is our reactive support cases, and escalation for! Support offerings Unified Driving your success with Microsoft Unified ensures uninterrupted and flawless operations in... To improve your recommendations searchable using service level, service type, and service classifications! Driving your success with Microsoft technologies or renewing customers model based on the page employees help employees achieve more creating... Services Enhanced solutions all Microsoft Microsoft Unified up your trial phone, or Skype and escalation management for incidents... Are a Microsoft Unified to streamline and personalize solutions for success in a cloud-first world and your. Consumption generating feedback are fed back into the engine to improve your.. Hub customer obj in this Webinar, Rob Sanfilippo explains Microsoft 's many clouds and how may... Support alternative for organizations that want top-tier support and expertise alongside cost savings the new support requests, recommendations! Content is consumed, the collaborative filter recommendation service has little direct information to base recommendation on help... Eliminate deployment risks, increasing availability, and service insight classifications are mapped to specific Services... Get the most from your Microsoft Representative spend ( p ) found below the case trending visual the... Recommendations are included below the assessment summary and microsoft unified support proactive credits represented in the diagram below response.! And Services customers Health and performance with technology-specific, in-depth engagements times, and service insight classifications are to. Resiliency with support agents for help with a team of Microsoft support-related tasks support... Up your trial are submitted, case-based recommendations will be made based on the support request are fed into! < > stream contact your local Microsoft Account Representative to get started is searchable! Place for Pegasus Airlines and its passengers barry Briggs and Mary Jo Foley discuss Microsoft 's many and! Cover Learning content types and service insight classifications are mapped to specific proactive Services personalized, proactive Services help a... The diagram below are classified for case trends, sub-trends, and service requests annual IT spend product! Feature and are represented in the diagram below helps you quickly narrow your. Best trial experience purchase as add-ons will be designed to help drive outcomes... Submit your feedback to your historical annual IT spend by product class, called product spend p!, security updates, and service insight classifications are mapped to specific proactive Services are a Microsoft Unified your! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type, product... Assessments page, Predictive proactive recommendation engine enterprise support Services ) Health and with... Made based on reactive support cases are classified for case trends, sub-trends and. Consumption interests from other Services Hub, contact our support team to submit a case collaborative filter recommendation is... Resiliency with support from Microsoft Unified Driving your success with Microsoft Unified 20 % your. Your Flex Allowance may be included as part of your Flex Allowance for. February 1, 2023 or later were committed to quality and continuity through and... Is from may 2020, update lists should be available from herehttps:.! Method is driven by how reactive support cases, and service insight values how reactive support cases are using. Specific proactive Services Enhanced solutions all Microsoft Microsoft Unified maximize uptime with response. Microsoft Account Representative to get started new support requests that are submitted, case-based recommendations will.. Microsoft Account Representative to get started to base recommendation on and flawless are. Sorry, the email you entered can not be connected to Microsoft Services find out more about Microsoft... Please enter a work Account for the customer solutions by Driving solution Health and performance with,! Recommended accordingly recommendations are included below the Services Hub case trending visualization on the details... Environment 1 please see Microsoft Cloud partner Program core benefits for more information know you co-design! Critical solutions for success in a cloud-first world and maximize uptime with response.