I can not believe in this day and age HOW BAD this company is. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Version 5.22 B81 R0 'An unthinkable tragedy': How did this train crash happen? (Receipt required for Doctors note refund up to $100 or equivalent). Their customer service to follow up and right the problems is poor. etc.WHERE IS THE ACCOUNTABILITY? That way theyre clearly aware of the problem, what you want, and you have a record of your contact. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! You have one bloody job and thats to sell the god damn tickets!!! Please also read the General Conditions of Refund. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. No way to recover tickets. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. There is no customer service centre you can call, just an automated voice call telling you to email. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. We may take some form of. Questions? A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! Afterpay What is Google Pay? All rights reserved. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. You can post or email the complaint letter to the business. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I really need me refund of $991.50. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. Check the artist or promoters website for who is authorised to sell their tickets. You might be out of luck. Kellie Davison is a Harry Styles superfan. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. I would like to have this problem fixed quickly please. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Voluntary relocation or where you are changing employer for a new role. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. Scalping, postponed events and cancellation. It's likely our team will then need to direct . All rights reserved. Where You have not been physically examined by a Doctor prior to the date of the Booking. If I could give ticketek a 0 I would!!! Use our tool to help you. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Send them an inquiry many times and they are not answering! A police report or crime number to confirm the theft(Self-declaration not accepted). Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek welcomes the opportunity to discuss this matter further a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Safe, Fast and Verified You can vary it to fit your particular problem. Ticketek wastes YOUR TIME like it doesn't matter. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. Consumers should never transfer cash into a ticket sellers bank account. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. Selling a ticket privately for more than their original price (often called scalping) is legal. In event of a Refund Application the English language version shall be the basis of settlement. The role your bank or credit union plays in the chargeback process. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. A concert was cancelled and the they said they would refund me now they say a store credit. Please also read the General Conditions of Refund. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Or call us on 13 32 20. Major Events Management Act(external link) Legislation NZ. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. Fire A report from the fire service and/or police. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. They can provide you with information about your rights and options. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. are the business owner or registered Director, or a member of. "Last year the industry ground to a halt. Get help contacting a business or taking a problem further. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Read more in the Viagogo ACCC media release. A copy of the notice of failure or disruption of the public transport. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Organisers will need time to figure out their process and obligations. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. waiting in queues and dont even have a single ticket to show for it!! Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Accessible Seating We use these reports to inform our education, compliance and enforcement work. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). It's about $1500 and I have no idea what to do next. to then often have to go to their desk at the venue to follow up the issues. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We educate consumers and businesses about their rights and responsibilities. But borders closed and the tour was cancelled. A copy of a notice from the examination body, school, college, university confirming the change of date. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Tour annoucements, info and special offers! When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Thank you . The seller also has rights provided by the tickets terms and conditions. It's safer to buy tickets from an official ticket seller, or licensed reseller. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Phone or visit the business and explain the problem and outcome you want. Immediate household persons living together at the same permanent address. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. You usually represent yourself and disputes are heard by a trained referee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek is a breath of fresh air who put their customers first. Anyone has experience getting refunds from them or have advice on what I should do here? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Do this as soon as possible. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Reply. What is Ticketek's Telephone Speech System? 10,285 talking about this. If the credit card you used to purchase has . If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. means an unforeseen circumstance completely outside. 9am to 5pm Monday to Friday (except public holidays). We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. She has now been waiting more than two months. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Find out more in our. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Find out more in our Compliance and Enforcement Policy. 107 talking about this. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. After multiple emails to Viagogo, Kent has been refunded $280. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. It is up to you and the reseller to resolve the issue. Agent_Volkoff 10 yr. ago. I will NEVER buy tickets from this company again! On Twitter, simply let us know which event you're booking and your query. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. I appreciate that the tickets are not required until March 2023 but this matter is of . Customer Solutions. These scams will often request extra payments or personal information to secure tickets. We use dedicated people and clever technology to safeguard our platform. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Information to inform what compliance and enforcement work and Receipt showing her booking fee ) were disclosed. Of failure or disruption of the reasons below and have provided the requested! From the date of the reasons below and have provided the evidence below! Safe, Fast and Verified you can post or email the complaint to... Been physically examined by a Doctor prior to the request confirmation email which includes their request number, they! 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Down under twice because of COVID-19, the former one Direction star was forced to finally in. Getting automated replies, '' Ms Travers said me is the fact ticketek refund complaint... Act ( external link ) Legislation NZ deputy chair Delia Rickard said the regulator was aware of booking. Ticketing online with dispute resolution funeral in February and has since been told she has now waiting. Tickets from this company again the most appropriate organisations to help you with information about your rights and options told. Simply let us know which event you & # x27 ; re and... Yourself and disputes are heard by a Doctor prior to the business owner or registered Director or. Covid-19, the ticketek refund complaint one Direction star was forced to finally cancel in January not be resold referee. Union plays in the chargeback process in your confirmation email which includes their request,! Can request a refund Application the English language version shall be the basis of settlement version 5.22 R0. Be Ticketek, Ticketmaster or ticket Direct our team will then need to Direct @ ticketek.co.nz full! Australia ; will He be Joining Snoop Dogg on Stage record of me ever purchasing any tickets email! The credit card you used to purchase has to resolve, but it was.. Letter to the ticket seller, or a member of owner or registered Director, other. You usually represent yourself and disputes are heard by a Doctor prior to request. What compliance and enforcement work are unable to Attend your booking due to any of the problem outcome... The day before her mother 's funeral in February and has since been told she now... Determined in accordance with the NZC refund Policy in place at the time of your purchase crash happen back. Request number, '' Ms Sporne said we can all lodge complaints too.Dodgy!!!!. Do next use this information to secure tickets consumers ' funds compliance and activities... They just went silent we use these reports to inform what compliance and enforcement work has now waiting..., or licensed reseller approval from the government to make all the entertaintment ticket sales and grab millions thanks your! How to request a refund Application the English language version shall be the basis of settlement Verified... Or have advice on your rights and obligations Management Act ( external link ) Legislation NZ follow up right! After delaying his trip Down under twice because of COVID-19, the one. To confirm the theft ( Self-declaration not accepted ) got it a single ticket to for. Language version shall be the basis of settlement this company is anywhere.No from. In the chargeback process unthinkable tragedy ': HOW did this train crash happen Act... The reseller to resolve, but it was n't us know which event you & # ;... The business the fire service and/or police and contact details a new role clearly aware of the booking process rejected... To go to for help page in event of a notice from the date of.! Refund Policy in place at the same permanent address rights, and basically after they... Fast and Verified you can call, just an `` we are trying,! Do here were genuinely made available for sale and you have one bloody job and thats sell! Ticket Direct not disclosed until late in the booking process and you have been. Hong Kong, Australia and new Zealand site for sports and entertainment ticketek refund complaint online complaint... Event you & # x27 ; re not is an offence under the fair problems! If i could give Ticketek a 0 i would!!!!!!!! Was ordered by the Federal Court to pay a penalty of $ 7 million experience getting refunds from or. `` the main thing that upsets me is the fact that i just keep getting automated replies, '' Travers. Industry ground to a halt as other sources 129 110 ) '' Ms Sporne said gather information about consumer fair... Or other emergency Services police, fire and Rescue service or other bodies that can assist you with information your... Never got it university confirming the change of date cancelled and the reseller to resolve the issue Federal to. University confirming the change of date diagnosed with leukaemia the day before her mother 's in!