It does nothing when anyone places a fingerprint on the fingerprint scanner. Follow the instructions in sequential order! It works well. Ours does the same for my husband, mine on the other hand works fine.. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. DON'T WANT TO USE THE APP? I have found some issues but realized that it was with my door rather than the unit. Can anyone thats out of warranty state that their fingerprint reader still works? I have a U-Bolt Pro purchased in November 2020. Connect a 5V power bank to activate the lock temporarily. I have found some issues but realized that it was with my door rather than the unit. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. Just check the tight connection of the unit with the door frame. Factory Default timing is 30 seconds. Only one Admin Code is available. I have a U-Bolt Pro purchased in November 2020. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Not included. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Key pad seems dead. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Make sure that your finger is clean so that the sensor can easily detect your prints. The device must be securely fastened to the door to work correctly. App is almost useless. If you have trouble enrolling one finger, try another. Has anyone been able to fix theirs? When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. No error, no nothing. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Can always be used within the range set and auto But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. You can also try cycling through different brands while trying to find a compatible fit. - Keypad is very reliable Make sure the lock is in Factory Default Mode. Usually if you take the batteries out the issues go away for a short time. It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. You no longer have to wonder whether or not you locked your door. All you have to do is to check the network band, range, and interferences. Lever. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. While scanning your finger, you shouldn't tap too quickly or move your finger around. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Works with Alexa and Google Assistant for voice control and even IFTTT. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. No wiring and no drilling. 1. My ultraloq has stopped reading any fingerprint for over 3 months now. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Are there any cuts or scrapes on your skin? Step 4. Make sure that the device is not in direct sunlight for the whole day. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. The only thing you can do to extend the battery life is to install the lock in a shaded region. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button App is almost useless. By using u-tec.com, you accept our use of cookies. You will receive an email once it's back in stock! Ultraloq Tech support said it's an electronic issue and warranty is expired. Interior part only Not compatible with every deadbolt in the market. Make sure that the screws are not too tight. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. Open the App, register U-tec account and log in the account.Step 3 Verify that there is power to the lock. Then, after entering my home the door will lock/unlock itself. Mine never did work and now my passcode quit working as well. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. Weird. With 6 active people living at home, it is super convenient. To ensure the best service, please register your account at www.u-tec.com/register.html. I havent found a solution for the problem yet. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". The IFTTT triggers now seem to be 100% reliable (which they were not before). If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. It works with Try turning off and restarting your phone. Sensors, switches, cameras, locks, etc. Make sure that your finger and Fingerprint Reader are clean and dry. The simple installation takes minutes and only four screws. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. While I want my lock to be automated, I don't want it to be on someone's cloud. The latest log will replace the oldest one once log is full. You can unlock your Ultraloq or grant access to Click the green button to print the entire article.To print the original version of the document - click the blue one. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 You can let your guests in by sharing an Ekey to them through the app. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Used to insert 4 AA alkaline batteries. You can check using other users' fingers to verify the fingerprint function. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Fingerprint reader seems pretty good, but that will need more time to tell for sure. If so, clean off with a soft cloth or brush gently (for battery-operated locks). They offered a 30% discount to purchase new lock. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. @Grabow please check your email to find our reply via the ticket number 105609. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. My fingerprint scanner also stopped working. Ive been using my lock for a while now and I love it. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints Step 2. - Keypad is very reliable Near, far or with your smart home devices. I dont need a discounf on a new one i need the one i purchased to work properly. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. When trying to close the door the mechanism that makes the door close get stuck inside . keep you and your data safe. Press J to jump to the feed. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. Samsung fingerprint digital door lock: Best with up to 100 user codes. This can happen if the Bluetooth isnt connecting correctly. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. . Please read all the instructions before contacting customer support. If you delete the app and start over it still scans the lock as a previously registered lock. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. Combo; Cloud Platform. Used to cover batteries and product label.Knob expires. . U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Use the backup key to unlock.Solution 2. Eufy Smart Lock Touch: Best with data protection. 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