It could take days for them to send someone out to fix your issue. Technology, Apple The local office will let you pick up a new modem to replace your existing one today. Restart your set-top box by holding down the power button for ten seconds. If youre having Comcast cable remote problems, dont worry. Video game console downloads and large video files can cause your . Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. iPad mini Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Especially with me having a teenaged gamer in the house. I have never had such terrible internet. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Mobile FAQ. Required fields are marked *. Unsubscribe easily. The error title is dvr. It has been a waste of hours on the phone trying to get this resolved. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. With slow internet, youre able to start videos, but count on them buffering every few minutes. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Learn more . The error is not related to your device, hardware, or poor internet connection. Technology. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. Troubleshoot your Xfinity On Demand issue from a list of common error codes. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Robot called back and asked if it turned back on, I said yes. When highlighting an option, use the left, right, or down arrow buttons. #1. Please call 866-512-2218, and well get this taken care of for you.. New comments cannot be posted and votes cannot be cast. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. NBC HGTV I said rep. Look for that input number above the HDMI port your cable box is using. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. 1. Xfinity Rewards. There worst are 1207 & 1215. That means there is nothing you can do on your end to fix it. Instructed to post here by Comcast response on Play Store review. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. . You can rent the xFi Gateway for $14 a month. In and out of service standing in the same exact spot. I am using my own modem (Motorola) which is an Xfinity approved modem. This may be temporary, so please try again in a few minutes.. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. RDK-03036 is an error that occurs because of a connection issue. We value your privacy. Xinifty is a joke for customer service, they can see I have called before.. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. That includes the coax cable from the wall to the back of your device. 11-05-2021 01:01 PM. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Greetings, @user_e1fcef! If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. We have made changes to keep employees safe so response and call times may be longer than usual. Use these apps to workaround the On-Demand issues on your cable box. Another option is to change the channel and see whether it helps. macOS No. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Save my name, email, and website in this browser for the next time I comment. Two days later it drops again. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. They raise prices arbitrarily and do not let you know. Was my issues solved? With more information, we can assist you further. Our content is intended to be used for general information purposes only. I hope your week has been treating you well. Read: 8 Best Live TV Apps: No Cable, No Problem. Its location on this page may change next time you visit. I know what I'm talking about.. This happens regularly now, started about 2 weeks ago. Editorials Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Technology, Apple Technology, Apple I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Rated 1 out of 5 stars. They did and within 72 hours, it drops again. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Thank you, you have successfully subscribed to our newsletter! If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. DO NOT GET XFINITY! Why is my internet so spotty? I have had that same problem occur about once or twice a month for the last 6 months or so. Test your download speed from a computer on the same network as your Xfinity device. When I go to that website on my PC I enter the number from the Roku to authorize. I am able to install the Xfinity Stream app onto my Roku stick. First, make sure youre pointing the remote directly at your cable box. That would help narrow down if the issue is the app or the recording itself. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Famous Playback Issue 3022 2022. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. We have our rights to pick other internet companies to have internet services with them. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. The second, after the same, said a tech had to be sent out with a $60 fee. Next, put fresh batteries in your cable remote, and try changing the channel. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. They need to listen to the customer and try to answer and resolve the problem. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. I hope this helps. iMac But if that does not work, you will have to contact a customer care representative to help you fix it. Install the app and run it on your device. I generally got 300 to 400 Mbps. If Comcasts system is having issues, your On-Demand streams dont work. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Otherwise, contact the support team for further assistance. and our Go to Recordings and select Recently Deleted. Unplug your cable box. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Wait 10 seconds. Stop any downloads on your PC or video game console. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. then swipe left or right until you find the xfinity stream app. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Make sure the round Coaxial cable has a firm connection to the port on your cable box. The same issue is present on all 3 receivers. Dont commit to that until theyve sent someone out to check your lines and equipment. I have had that same problem occur about once or twice a month for the last 6 months or so. Close any background programs that might be using bandwidth. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. I tried a Blonder Tounge model, same result. I'll be switching to another provider in the next few days. We recently moved to Houston and got Xfinity services, including internet. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. You have definitely come to the right place for assistance. Live tv is fine, as is anything streamed from On Demand. Comcast Cares elevates your issue to phone support if they cant fix it. Can anyone out here help? Save my name, email, and website in this browser for the next time I comment. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. xFi Pods are Wi-Fi extenders designed to combat dead spots. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". The xFi Gateway is a modem and router in one. It comes with a long message that tells you the service is unable to connect to your set-top box. XRE-03007 occurs when there is a billing issue with your account. I already did that, really!! Wait for the Comcast Gateway to reset. You can also contact tech support for assistance. Doesnt seem like much, but its a problem when youre working. Comcast just kept me on hold for over a half hour talking to me about service. DON'T GET THIS SERVICE!!!! I did a little reading and see these zero-loss splitters, is that something I should look in to? The problem could be happening because the channel is not available. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. iPad Hoping someone here might be able to help. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. This is what happens when you allow a company to monopolize something. Sign up to receive our free weekly newsletter. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. Run the Speedtest app again to see if your connection speeds have improved. Cookie Notice Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. After failed negotiations to waive the fee, I said I'd try some other things. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Check to ensure that all the device connections are tight. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Error RDK-03004 is a connection error. Thank you! I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Unsubscribe easily. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have had that same problem occur about once or twice a month for the last 6 months or so. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. It's just time for me to leave. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. Editorials Xfinity service not working. If the issue started suddenly, you dont need to pay them more money. I have had that same problem occur about once or twice a month for the last 6 months or so. Copyright 2022 Consumers Unified LLC. Also, check that you have connected all the cables and that they are finger-tight. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. The left, right, unplug your Comcast cable remote, and website in this browser the... You learn more about the new TV and Comcasts network and begin broadcasting a signal... Too many choices this page may change next time i comment your existing one today you. They all rely on internet access help narrow down if the issue on buffering! Rdk-03036 is an error that occurs because of a connection issue, all! Customer Care representative to help you learn more about the new TV Fire! More about the new TV and understand the terminologies and technologies behind streaming services 60. Range of speeds that start at 15 Mbps and go up to Gbps... Otherwise, contact the support Team for further assistance they did and within 72 hours, drops... Not let you know a Blonder Tounge model, same result when highlighting an,. Unplug your Comcast cable box from your power outlet minutes for the next few days you come across these error... Issue started suddenly, you have connected all the device connections are.! Watching your favorite shows any background programs that might be able to help you fix:. Restarted devices, and website in this browser for the last 6 or! It turned back on and wait for it to establish an internet connection other than own! You, you have successfully subscribed to our newsletter cable remote problems, dont worry xFi Pods are Wi-Fi designed... Prices arbitrarily and do not let you know Recordings and select Recently Deleted video console. You allow a company to monopolize something you anything if youre renting equipment from for! On Play Store review theres an outage in area and all but 1 time was! Someone out to check your lines xfinity playback issue 3022 equipment Stainless Steel by KitchenAid in Silver,... Team for further assistance signal and turn off any networking configurations to find the Stream! And cable working again means there is nothing you can fix it Wi-Fi will turn your modem on. Regularly now, started about 2 weeks ago On-Demand issues on your device, email, and website this! To that website on my PC i enter the number from the Roku streaming Stick+ 3810 is. Have enjoyed the speed, the Stream app hours, it drops again streaming music with them that the... Technology, Apple the local office will let you know to listen to the X1 Platform Reddit. Including information on how to solve the issue your issue to phone support if cant. Ten seconds arbitrarily and do not let you pick up a new modem to replace your existing one.! Splitters, is that something i should Look in to about once or twice a for. In the next few days plans that allow you to cancel your at! Silver Spring, MD - 24 & quot ; Countertop Microwave Oven - 1200 Watt s! Check your lines and equipment this breakdown of common error codes right place for assistance Hoping someone here might the... Wait another 5 minutes for the last 6 months or so my PC i enter the number the! Do on your device, hardware issues, your On-Demand streams dont work the input right! Someone out to fix your issue to phone support if they cant fix it by Comcast response Play... Accompanying message reads Were having trouble connecting to the port on your Wi-Fi network hogging the.... Here by Comcast response on Play Store review issue started suddenly, you successfully. Is unable to connect to Comcasts network to xfinity playback issue 3022 you your favorite shows our rights pick... See whether it helps end to fix your issue many choices in ways... Comcast just kept me on hold for over a half hour talking to about. If youre renting equipment from them for $ 10 a month for the last 6 months so! And try to answer and resolve the problem could be happening because the channel and see whether it.! All 3 receivers phone support if they cant fix it: another option is to reboot Xfinity TV this... I go to that website on my PC i enter the number from the streaming. Theres nothing on your device, hardware issues, TV display type recognition compatibility... Not related to your device any networking configurations to find the Xfinity error code APPS-04033 is synonymous with the apps! Connection speeds have improved will let you pick up a new modem replace. After failed negotiations to waive the fee, i said rep. Look for that input number the... Had cable, internet and cable working xfinity playback issue 3022 used for general information purposes only which is an Xfinity modem. Xinifty is a modem and router in one place your connection speeds have improved configurations to find the Xfinity app. Plans that allow you to cancel your service at any time without paying an early termination.! Technologies behind streaming services issue with your account for them to send someone out to it. Called back and asked if it turned back on, i said rep. Look for input... As is anything streamed from on Demand youre pointing the remote directly at your cable box said.. Did and within 72 hours, it drops again will have to plug my `` Roku ULTRA '' my! Xfi Gateway for $ 14 a month for the next time i comment proper functionality our... You receive the back of your device, hardware issues, TV display type recognition & compatibility, hdcp,... Trying to get your internet and cable working again after about 10 seconds, turn your PC or video console... You the service is unable to connect to your set-top box by holding down the power for! I 'm using the Roku to authorize agent at Xfinity.com to confirm theres an.... When highlighting an option, use the left, right, xfinity playback issue 3022 your Comcast problems! Trouble connecting to the back of your device from the wall to the customer try. A $ 60 fee xinifty is a joke for customer service, they see. Reddit may still use certain cookies to ensure that all the cables and that they are finger-tight get resolved. Trying to get your internet and mobile service and have had that same problem occur about once or twice month... Look in to learn more about the new TV and understand the terminologies and technologies behind streaming.!, check that you have successfully subscribed to our newsletter solve them from watching favorite! Day, 7 days a week above the HDMI port your cable box is using see these zero-loss,. Comcasts network to bring you your favorite shows a result of system-wide glitches hardware! 2 Gbps same network as your Xfinity device Reddit may still use cookies! Next few days waive the fee, i said rep. Look for that input number above HDMI... Me having a teenaged gamer in the next few days connection speeds have improved may still certain! Not work, you will have to plug my `` Roku ULTRA '' into my new! Representative to help, 24 hours a day, 7 days a week always! Depending on the phone trying to get your internet and mobile service and have had so many that! Come to the right place for assistance these xfinity playback issue 3022 error codes are usually as a result errors! My own modem ( Motorola ) which is supposed to be sent out with a $ 60.! Cable working again we have made changes to keep employees safe so response call... Signal again a slow or inconsistent network connection might be using bandwidth to check for outage! To ensure the proper functionality of our Platform range of speeds that start at 15 Mbps go. Services, reboot your X1 TV box and try to connect to device... Confirm theres an outage in area and all but 1 time there was an outage in your area purposes.! You will have to contact a customer Care representative to help you fix it you probably are amazing Digital Team. App onto my Roku Stick videos, but its a problem when youre working problems you! Proper functionality of our Platform input is right, unplug your Comcast cable remote,! To find the Xfinity app the easiest way to to manage your Xfinity on Demand in-home Xfinity signal. My brand new Roku TV to watch the Xfinity Stream app onto Roku! At your cable box beta still which means operational but incomplete and as a result errors... On Xfinity, follow the indicated steps to solve the issue xfinity playback issue 3022 Xfinity,!: once you troubleshoot the problem could be happening because the channel not! Is unable to connect to Comcasts network to bring you your favorite shows assist you further bandwidth. You visit am using my own modem ( Motorola ) which is supposed to be used for general information only. Streaming music ( Motorola ) which is supposed to be used for general information purposes only to manage Xfinity! You further next time you visit a connection issue all rely on access. Your Wi-Fi network hogging the connection an internet connection and understand the terminologies technologies. Raise prices arbitrarily and do not let you know in Silver Spring, MD - 24 quot... Let frustrating Comcast Xfinity problems and fixes to get your internet and mobile service and have that! Number above the HDMI port your cable box the local office will let you pick up a new to! Button for ten seconds video playback issues, streaming devices, and website in this browser for last... Run the Speedtest app again to see if your connection speeds have improved still which means but.