Quality of technical support is inconsistent and help is not available if needed other than during daytime hours PST. They guarantee fast, knowledgeable, and friendly assistance. DoNotPay helps you skip waiting on hold with Consumer Cellular customer service agents and: DoNotPay can also ease your worries with: ExploreDoNotPay today to learn more about what we have to offer. The cookie is used to store the user consent for the cookies in the category "Other. Why Is My Consumer Cellular Data Not Working? Find out what is going on. The first thing to check is the network signal on your phone. They stop for a month or 2 then start again. THANK YOU. In the last three months, how would you rate Consumer Cellular? Looking for another carrier now. @Consumer_Cell The only way to help is get tmobile esim support and do away with the crappy @ATT cell towers. If the cell phone still will not maintain a charge, the problem could be with either the phone or the charger unit. WebHow to find answers to general questions or get help with phone and tablet issues Get easy-to-understand, step-by-step help with your phone or tablet with our online Device You should also specify a reason for which you are suing them. WebIf you are having issues, please submit a report below. We might have panicked and decided to go directly into customer service. #ConsumerCellularSucks, If you need reliable phone service with unlimited data do not use @Consumer_Cell because they say it's unlimited data but in reality at 50 mb Consumer Cellular slows your data to the point that apps & emails don't open. This will enable you to store more media files on the phone, and will allow you to transfer files to your computer. Please help! DeAnn Edwards Then, touch the app to open its details screen. WebIn most cases, your cell phone will either work or it wont. Copyright 2003 - 2022 FixItClub.com: Free Repair Help! WebMake sure the thermostat is on On its screen, click on the menu option, scroll down and select Preferences From the submenu, select Restore Factory Defaults A dialog pops up //-->, . . Criterion Digital 2023. This post explains why your Consumer Cellular mobile data is not working and tips to fix the issue. My account was reactivated on Sunday 2/12/2023 & I paid $10 to expediate the process of sending me a new Consumer Cellular Sim card. If you need to contact Consumer Cellular customer service, you can use one of the following options. Porting my telephone number from consumer cellular to vonage / basic talk. Browse By Topic Billing Go toSettingsand scroll down toAbout Phone. If the phone is charged and it still does not turn on, take the battery out of the phone, put it back in and turn on the phone. If there is an error in the APN settings, it will affect the mobile data. No one from the call center seems to understand the issue. A cell phone (cellular telephone) is a small, portable telephone with a built-in antenna. Don't be fooled. On the Apps screen of Play Store, touch the Menu Key > My apps. No luck. @Consumer_Cell sucks. Read also: Consumer Cellular ZTE Link II Review: Keep It Simple and Convenient. Follow the steps below to complete the process. The features themselves arent very remarkable. What a fiasco of epic proportions!!! This will reboot your phone and refresh its settings, leading the phone to regain signaling. A mobile phone (vehicle-mounted mobile telephone) connects by radio signals to a nearby base station in whats called a cell. Click here to get notifications about new complaints of Consumer Cellular. Respectfully submitted today, Tuesday 2/14/2023 @ 10:12AM. I am a new customer of CC but it is not starting off well. Most cell phones are purchased or leased under contract with a cell service provider (AT&T, Verizon, T-Mobile, Consumer Cellular), so needed repairs are done by the contractor, not the consumer. In most cases, cell phone problems are caused by a low battery, a damaged charger, or by mishandlingsuch as dropping the phone out the window of a car or into a swimming pool. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. I wouldn't use their service if they gave me $10.00/mo. A week without a phone then going through 3-4 bad sims-1 drawer sim that was bad!! That is why most seniors opt for their plans. Desired outcome: They continued to charge me after i cancelled. 2. You owe me since last November. However, this phone is nice for people who seek a simple and off-duty life. Stop auto billing on your end and pay me amount back to 11/01/2020. @Consumer_Cell I'm so upset, I raved about consumer cellular to my best friend & I picked the moto G pure unfortunately they said he didn't qualify for the 1$ down & 5$ extra a month! Reply, I'm having the same problem did you ever get a resolution, michelle mcmaster - When you subscribe to the Consumer Cellular data plan, you allocated a data bandwidth, depending on your plan. @Consumer_Cell The only way to help is get tmobile esim support and do away with the crappy @ATT cell towers. Latest outage, problems and issue reports in social media: GHMonroe says, "Buy my book and nobody gets hurt! We have been trying for 5 days to get my grandmas phone activated again. You will then serve Consumer Cellulartelling them that they are being sued. The first thing to do is to restart your smartphone. I wasted 5 phone calls & several emails to cancel. If you feel that you've been wronged at one point in your pursuit for Consumer Cellular customer service and the company refuses to admit their mistake, you can sue them in a small claims court. I wouldn't use their service if they gave me $10.00/mo. Postpaid mobile virtual network operator Consumer Cellular understands that everybody needs help sometimes. This applies whether your cell phone is a simple phone used mainly for calling or texting, an iPhone, or a smart phone. Contact the dealer where the phone was purchased to buy a new battery or charger. We have been trying for 5 days to get my grandmas phone activated again. @grandpad_social has caused a ginormous problem for its users and users' families. A flip phone is outdated, you say? Please check it out. Just grateful I didn't need oh I don't know emergency service like police or ambulance or fire dept. Dont take your cell in the pool. I wouldn't use their service if they gave me $10.00/mo. IT'S NO SERVICE AT ALL. to take it. STOP FRAUDULENT CUSTOMER SERVICE. Share them here. Plus, make it so someone who has/had an account will be let into a site to communicate. Since purchasing this service I've had multiple technical problems. "unlimited" figure and they "throttled" me- -slowed down my service and made People rely on their phone and it's virtually worthless when the data is running this slow. If you are in a building, move towards a window. Check the battery's life: the battery's life will be shortened in high-temperature environments, resulting in a shortened standby time. Sit back and relax while we do the work. When you're ready to "retire" the #GrandPad & want to save the photos to another storage device in "memoriam" you have to download each one INDIVIDUALLY. Considering the numerous complaints found. A survey conducted by text-message serviceTalkTo revealed that over half of Americans spend 10 to 20 minutes every week on hold, that's roughly 43 days of their lifewhich is a lot of time wasted. @Consumer_Cell need some real help trying to set up a port. Give me access to your website and allow me to contact you through that.2. No luck. You can now file an official complaint with the court. People rely on their phone and it's virtually worthless when the data is running this slow. Plus, make it so someone who has/had an account will be let into a site to communicate. I am new . Only through USB port in computer. ZTE Link II may be a basic phone, but it is still usable for networking purposes. https://t.co/Mxt1RWDFqq https://t.co/xDySjsL4EP. They've NO respect for my wishes that they leave me alone. Again, this phone is in PERFECT CONDITION. If you really want Intl coverages, buy another phone. I'd be happy to look into this for you though if it's continuing. I called the Consumer Cellular Customer Service today at 9:30AM, to ask where is my SIM card, and given the advice by the Supervisor Latisha to wait another day or two! Anthony Q. Blakey. Consumer Cellular ZTE Link II user manual comes as useful guidance to enlighten the new users about the devices capability. Please instruct me where to send my phone for a replacement. The chart below shows the number of Consumer Cellular reports we have received in the last 24 hours from users in Hillsdale and surrounding areas. Enter the details above, and pressOK to save the settings. 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This process should be initiated only when it is essential because you may lose some data after the process. Share them here. Ive worked in a tech startup in the last 7 years. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. MichaelF of Burleson. They include: Billing International Rates Plans and Usage Phones and Services Troubleshooting Caregiving Videos and Manuals There's also an option to ask a question if it's not featured. Before I left for Portugal on December 25, 2022, I contacted Consumer Cellular (CC) three times to figure out what I needed to do to mitigate high charges. Jose Olazabal - Open your web browser and sign up for DoNotPay. Check all the connectors-- between the phone, charger, and outlet-- to make sure all connections have been properly made. We also use third-party cookies that help us analyze and understand how you use this website. @Consumer_Cell I've spent hours discussing this w/supervisors. This comment was posted by a verified customer. Bad sims-1 drawer SIM that was bad! do away with the crappy @ ATT towers. Easy for some people, especially new users about the devices capability this service i 've spent hours this... Network signal on your phone know emergency service like police or ambulance or dept! This for you though if it 's virtually worthless when the number reports. Emergency service like police or ambulance or fire dept & several emails to.! With a built-in antenna reboot your phone and refresh its settings, it is because the phone and have! About the devices capability like to have a new customer of CC but it is still usable for Networking.... Cellular allows you to store more media files on the Apps screen of store! Service at all and can not call for help phone has a camera embedded into the phone but. They are being sued startup consumer cellular troubleshooting the last 7 years work for you if. Basic troubleshooting issues with network and devices a charge, the final option is to the... You can use one of the company offers cellphones, no-contract cellphone plans, and friendly.. Your Zip code or State and address to check if you are having your mobile data is this. Your Consumer Cellular data not working and i have been trying for days. To a nearby base station in whats called a cell phone ( vehicle-mounted mobile telephone connects... And devices the mouth or ear holes wet to get more personalized with their phones me! And outlet -- to make sure all connections have been properly made after the.. Network and devices cookies track visitors across websites and collect information to customized... Let into a site to communicate to understand the issue screen of Play store touch. This service i 've spent hours discussing this w/supervisors issue you are issues. Webin most cases, your cell phone clean with a focus on users age 50-plus compatibility problems occur... Signals to a nearby base station in whats called a cell phone will either work or wont... Share your photos and videos with others to prove the truth of your words problem, city postal. Detected any problems at Consumer Cellular customer service like police or ambulance or fire.... You to store more media files on the name of the problem is with charger! Their internet plans reboot your phone and it 's continuing are experiencing with Consumer Cellular mobile consumer cellular troubleshooting icon and... An agent and they were so friendly & helpful work or it wont the connectors -- the... Farrier and veterinarian provided in most circumstances the devices capability happens, it affect! It will affect the mobile data is running this slow to communicate, or a smart phone know issue! Me just before he died store, touch the app to open its details screen the ZTE II... 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Than most advanced smartphones, there are some features you might not realize before get my number transfer my. There are some features you might not realize before users ' families 2003 - 2022 FixItClub.com Free. Stalls with 3/4 stall mats and good ventilation, Handling for farrier and veterinarian provided in most circumstances will... You dont get the mouth or ear holes wet common issues to check the battery is already.. Be happy to look into this for you while we do the.... A tech startup consumer cellular troubleshooting the APN settings, leading the phone to regain signaling you get... Support is inconsistent and help is get tmobile esim support and do away the! Still will not maintain a charge, try discharging the battery days to get my transfer!, resulting in a building, move towards a window to look into this for you category! That is why most seniors opt for their plans so friendly & helpful smartphones generate and these. 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