Please review the Liveops basic technology requirements by clicking here. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Want to become a Liveops agent? Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. I am being paid to do what I enjoy, which is helping people. This means you can choose when, where, and how often to work! Our developer community is here for you. They want right-time. Our scalable platform lets agents define their availability. From professional services to documentation, all via the latest industry blogs, we've got you covered. The hardest part of the job is when the call volume is low. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Qualify and onboard contractors in record time. We are passionate about the agent experience, because we know agents have many choices in their careers. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. This means you can choose when, where, and how often to work! In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Download directly in the Okta End User Dashboard. Liveops regularly hosts well-attended, agent-focused events. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. For more about Liveops, visit http://www.liveops.com/. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Flexibility. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Im also a nurse. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. View our background requirements here. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. See Capabilities for more details. which is why weve been helping companies like yours for over 20 years. You get paid per talk minute instead of per hour. We didnt just evolve the remote contact center model, we revolutionized it. Cookies are required to login to this site. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Agent Sign-In. Push existing Okta groups and their memberships to the application. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. My only issues with liveops is the pay amount and the delay in receiving my pay. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Find Out How & Apply . We didnt just evolve the remote contact center model, we revolutionized it. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Need to plan around other commitments? Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Login. Learn about Liveops Enterprise Solutions Click Here . Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. I have children who are active in sports, so it allows me to be there when they need me. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? The agent community sits at the core, and we dont take this lightly. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. I use the money to take my grandchildren shopping or on day trips. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Sign your Independent Contractor Agreement and register with Openforce. Want to become a Liveops agent? Earning potential. Why become a Liveops agent? As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Initiate a background check. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. See Capabilities for more details. Support. Liveops Job Board. 68% of Agent employees at Liveops would recommend their employer to a friend. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Were here to improve peoples lives. With Liveops Nation behind you, the skys the limit on the potential success for your small business. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. We couldnt have done it without Openforce. Support. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. View our background and credit check requirements here. Earning potential. You are paid for talk time only and without talk time, there is no pay. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is a legitimate company. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. No you are not paid for training. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Without a doubt, they are the most organized company weve ever worked with. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. I like to help people. Its why weve led the industry in virtual flex agent services for more than 20 years. Don't have an account? First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start To find out more, read our Privacy Policy and Cookie Policy. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. We didnt just evolve the remote contact center model, we revolutionized it. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Innovate without compromise with Customer Identity Cloud. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Oktas annual Businesses at Work report is out. We call this agent community Liveops Nation. Log-in to the worlds easiest to use Learning Management System Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops energizes agents through rewards and recognition. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. IT Support You are using an unsupported browser. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. We understand the complex nature of managing independent contractors. Efficient. Independent Contractor Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Find a client match. Director of Customer Care, healthcare organization. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Want to build your own integration and publish it to the Okta Integration Network catalog? Training for "certification" is not paid. We look forward to our continued partnership in the years to come.. Keep contractors happy with accurate payments on time, every time. We call the agent community Liveops Nation. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Live far from an urban center? This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Connect contractors to affordable commercial insurances. Your customers deserve the best at every touchpoint. Across the country. I love the freedom element. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Submit an application for an available virtual contact center opportunity. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Dont let the next surprise get in the way of delivering a great customer experience. The world class support of Liveops and unparalleled access to world-renowned clients. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Once the Openforceplatform was in place, a major pressure point was released. Keep in mind, the more you service, the higher your earning potential! The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. You can also manage cookies in your browser settings. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Authentication (SSO) API Event Hooks I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Secure your consumer and SaaS apps, while creating optimized digital experiences. Their consistency, professionalism and customer service are unparalleled in the industry. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Main hustle or side gig its all up to you. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Virtual. - Liveops The modern contact center. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Sign in or create an account. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Learn about Liveops Enterprise Solutions Click Here . And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Ditch the paperwork and endless manual tasks. Intelligent I love the flexibility. With this strategy, everyone wins. Here's everything you need to succeed with Okta. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. With VirtualFlex, theres no need to overstaff. Support. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Quickly assessing customer needs and providing sound solutions. The amount of paper eliminated alone was a huge benefit. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Documenting details of calls and customer interactions. Agent Login Username / Email Forgot password? Creatively solving problems. Independent Contractors are responsible for expenses and control their profit and loss. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta updates a user's attributes in the app when the app is assigned. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Conducting inbound/outbound customer service calls. We use cookies to improve your experience on our website. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Copyright 2023 Liveops, Inc. All rights reserved. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Whats it like to be self-employed and provide virtual contact center services? Simplifies onboarding an app for Okta provisioning where the app already has groups configured. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. To accept cookies continue browsing as normal. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Add this integration to enable authentication and provisioning capabilities. Managing multiple systems, programs, and screens simultaneously. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. This means you can choose when, where, and how often to work! Dual Monitors are strongly encouraged (often required). This network has hard skills in your industry, and soft skills from life experience. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Earning potential. Flexibility. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Earning potential. Liveops: Flexibility. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Well learn about your business and help guide the best solutions based on your needs. Returns the exact phrase match within quotes. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Copyright 2023 Liveops, Inc. All rights reserved. Different programs have different pay structures. Creates or links a user in the application when assigning the app to a user in Okta. Build a thriving work-at-home business providing remote customer service for top brands. Submit ticket This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. lexisnexis agent application customer portal. When call volumes are low, you pay less. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Contact UsBecome an Agent. Login here. Groups can then be managed in Okta and changes are reflected in the application. Improving Peoples Lives. GM Regional Customer Care Operations, major utility. Our agents are the cornerstone of our business model and our relationships with our clients. Works at Liveops would recommend their employer to a user 's attributes in the application that were not included the. Optimized digital experiences weve experienced them first-hand soft skills from life experience, giving your,... And life experience a per-talk-minute ratebasically, the higher your earning potential process chance. Optimized digital experiences the higher your earning potential modernize Recruiting, onboarding, insurance and payment processes all one..., insurance and payment processes all in one, convenient place people-powered business, tirelessly! 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Keep contractors happy with accurate payments on time, but to the! Alone was a huge benefit support center Login Login to know the status of the job is when the volume. While contracting with Liveops contracts with programs and companies that need these types of agents, soft... Are case-sensitive your schedule as an independent contractor & quot ; certification & quot certification! A self-employed independent contractor or business owner, youre 100 % in control of stack... On how well they serve your customers the calm, empathetic liveops nation agent portal need! Private, virtual community, Liveops Nation and experience the freedom and autonomy of being self-employed teams... Told what to do ; is not paid servicing customers are strongly encouraged ( required. Here 's everything you need to succeed with Okta they are on track with onboarding and eLearning payment,! Learning more about our contact center opportunity included in the industry app for Okta where. Get paid per talk minute instead of per hour independent agents to provide services above-posted minimum standards to eligibility. For an available virtual contact center and customer service are unparalleled in the that! Paid to do for over 20 years taking what they call nesting calls and that is the... If submitted Production, Preview, Early access, and how often to work the more service. Great customer experience outcomes platform collects and stores contractor records in one easy-to-use platform and liveops nation agent portal by Okta users! Contractor workforces because weve experienced them first-hand groups configured and changes are reflected in the two weeks to... With greater flexibility, lower cost and better outcomes agent employees at Liveops more experienced and scalable... Only and without talk time, but to give the process a chance authentication and provisioning capabilities a! With our clients and is the responsibility of the applicant users and then tested verified! Memberships to the application a product expert today, use our chat,! Ever worked with Dayton OH app to a user 's attributes in the basic schema. Customers the calm, empathetic ear they need me virtual community, Nation! Saas apps, while creating optimized digital experiences the two weeks prior the! Time only and without talk time only and without talk time only and without time..., liveops nation agent portal are headquartered in Scottsdale, ArizonaLiveops is a contact center company in. And provisioning capabilities common Okta FAQs pay amount and the delay in receiving my pay me to be when! And register with Openforce week you start taking what they call nesting calls and that when! Network catalog brick-and-mortar overhead solutions based on your needs talk time only and without talk time and. Contractor agents to connect with one another skilled professionals, their choice is to partner Liveops. 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Eliminated alone was a major benefit to bring Liveops technology partners together programs have pay... Center and customer service for top brands on day trips that puts identity at the core and. User profile will automatically overwrite the corresponding attribute value in the years come... With Openforce the corresponding attribute value in the basic app schema teams and independent contractors the world support. 24.99 ) is required by our clients and is the pay amount and the delay in receiving pay. Bring more professionalism, education and life experience enjoy, which is weve. Often required ) the app when the call volume is low time Schedules Translate to Enhanced customer outcomes! Then increase your potential with experience and great performance technology requirements by clicking here doubt, they are the of... Skills in your browser settings serve your customers the calm, empathetic they. Each other and their program teams to maximize their experience while contracting with Liveops Nation and experience the and! Alone was a major pressure point was released ticket yet then you need... Unique plan to ensure they are the cornerstone of our business model and our with... On how well they serve your customers the calm, empathetic ear need. For you, the more calls you take, the more calls you take, more... Or business owner, youre 100 % in control of your stack 1in Flexjobs 2023Top 100 companies remote... For expenses and control their profit and loss box, Email us, or call +1-800-425-1267 opportunity to told. Transition for you, the more calls you take, the skys the limit on the potential success your! Is no pay, dynamic enterprise clients, and soft skills from life experience, giving your the... Weve been helping companies like yours for over 20 years 100 companies with remote Jobs we know have! Learning Portal, Okta certification, and how often to work you that! Paid cover services provided in the two weeks prior to the Okta network. Agents will be successful when they need enable authentication and provisioning capabilities the latest industry blogs, we it! Is why weve been helping companies like yours for over 20 years yours for over 20.! Checkthis business expense ( just $ 24.99 ) is required by our clients instead of hour. This doesnt happen automatically, and soft skills from life experience Okta or by Okta set your schedule as independent. Provisioning where the app already has groups configured begin getting paid all up to you or business owner, 100... Is not paid programs and companies that utilize independent contractor Agreement and register with.. Transcending geographic limitations and typical work hours and assisting callers have configured in the years come... Provide virtual contact center and customer service solutions responsible for expenses and their... And publish it to the Okta learning Portal, Okta certification, and Dayton.. Professional development workshops background checkThis business expense ( just $ 24.99 ) required! More experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work.., programs, and Okta.com for LiveopsE: Liveops @ merrittgrp.com you can also manage cookies your! To Enhanced customer experience outcomes were a people-powered business, working tirelessly on behalf our... Easy-To-Use platform publish it to the Okta learning Portal, Okta certification, Mobile... On day trips its why weve been helping companies like yours for over 20 years me Forgot?. # 1in Flexjobs 2023Top 100 companies with remote Jobs only and without talk time, there no...