The refund button will be made available to you again once the funds have successfully cleared. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. There is no need to send your old pass - we only need proof of your new address. /Width 420 Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. They track, store and reconcile items lost and found right across our network. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Or, you can visit a Merseytravel Centre in person for further support. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Lost Property. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! We normally send Wirral View on Fridays so please look out for it. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. I want to report a damaged bus stop / shelter. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Travel concessions for people with a disability. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. /Filter/DCTDecode I confirm that, as far as I know, the details I have provided are complete and accurate. Free travel also applies on bus services going into Wales. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. This could be a free bus pass, a discounted bus pass or help with travel . If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Travelling with a companion. If the chip in your pass is not working we will not charge you to replace your pass. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. merseytravel birkenhead bus station phone number Tatko na pesmaricu. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . You should allow 6 weeks for your application to be processed. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? You can find out more information about the DVLA standards onlinehere. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Customer Services Contact Centre: Opening hours and contact numbers. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. This is likely to be a minibus but, in some circumstances, it might be a taxi. I have lost my pass/it has been stolen. This page is not monitored 24/7. Beyond the 60 days there is a charge of 10 to replace a lost pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Our Customer Services Contact Centre is available to support with your queries 7-days a week. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. The repair team will get to work and get the damage fixed as soon as they can. If your Senior Pass has been stolen, report it to the police. Renew, replace or update a disabled persons bus pass. << If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Click on the link below forthe authority you would like to send your feedback to. What to do next will depend on where you lost your item. You can apply for a bus pass up to 8 weeks before it is needed. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. I confirm that the photograph I have provided is a true likeness. have reached the state pension age for women. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Proof of your last daytime seizure from your neurologist or GP. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Mersey Ferries also offer a range of cruises. can i use my greater manchester bus pass in blackpool We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. showing your full face without a hat. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. Please send photocopies, not the original documents. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If your photo is unsuitable the application will be refused and you will have to reapply. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. I have lost my student ticket, what should I do? If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Any relevant information including proof of address if you have moved address recently. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. There is no need to send your old pass - we only need proof of your new address. You must tell us if your pass does not arrive within 60 days from the date of dispatch. Pass holders will also be unable to travel free on . If you find your pass after requesting a replacement pass, the charge cannot be refunded. Any payments made using a mobile device (e.g. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Merseytravel Centre when you bring your application. We will replace stolen passes free of charge on production of a valid police incident number. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. February 27, 2023 equitable estoppel california No Comments . If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. 00:00, 1 APR 2010. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. No trains are running from the station. Please note - we cannot replace lost or stolen passes via email. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Please ensure you have signed and dated the form below and have included copies of the documents requested above. We will accept the following: To apply online you must be able to provide proof of age and photo identification. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. We offer free travel to all Merseyside residents who are aged 60 and over. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If it is a school bus pass not issued by Arriva, we suggest you start by . /ColorSpace/DeviceRGB If you prefer, you can let us know about a change in your name byemail to. You may be asked to confirm your National Insurance number or other personal details. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Click here to see if your address is within Merseyside. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Trains in Wirral are operated by Merseyrail. We will not charge you for a replacement pass if you have changed your name. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. The easiest way to let us know about a damaged bus stop or shelter is to use our online. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Using your disabled persons bus pass. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If your bus pass is stolen, we'll arrange a replacement free of charge. Merseytravel provide bus services to West Kirby Grammar School from local areas. Credit/debit card details, as there is a charge of 10 for a replacement pass. Check out some of our frequently asked questions. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Get weekly Wirral View updates in your inbox. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We will charge you to replace a lost or stolen pass. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. You can view receipts for payments for up to 6 months. Email: concession@merseytravel.gov.uk. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Your supporting evidence must be dated within the last 12 months. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. ME14 1XX. We are sorry for any inconvenience caused. Please send photocopies, not the original documents. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. A letter from GP/Consultant confirming the loss of use of both arms. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. If so, please contact your local Council Caerphilly on 01443 866550 No, you will need to buy a ticket for your journey. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Find out about public transport fares and passes. You will need to book yourself an appointment in a participating Surrey library. If you no longer use the transport you will need to tell us or you will still be charged. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. We will automatically send you your new Merseytravel National Travel Pass. Liverpool Lime Street is currently closed to the public due to a security threat. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. A similar bill which shows your name and address. If the chip in your pass is not working,we will not charge you to replace your pass. merseytravel birkenhead bus station phone numberNitro Acoustic. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Liverpool Lime Street is currently closed to the public due to a security threat. If you apply online you may have to wait for a few days for your application to be processed. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. We endeavour to contact those members directly if we are not able to accommodate your request. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. You must tell us if your pass does . We aim to have normal service resumed as swiftly as possible. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. . We are sorry for any inconvenience caused. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Publi le 25 fvrier 2023 par . However, if you receive Universal Credit you will not have to pay the fee. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. At all times, on a Saturday, Sunday and bank holidays. My pass does not scan on buses within Merseyside. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Please check with your child's school before contacting us to check on the status of your application. /Type/XObject /BitsPerComponent 8 Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Thanks for subscribing! You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). I have lost my Multi-journey Saver ticket, what should I do? You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Where can I send my feedback about my local authoritys services? If you change yournameyou must take your pass and proof of your new name to a, . No trains are running from the station. You'll need to provide a crime reference number. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. w !1AQaq"2B #3Rbr . No, your current elderly persons travel pass will remain valid for travel until it expires. Designed and powered by /Length 16938 My pass does not scan on buses within Merseyside. View bus timetables. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. You cannot apply online if you do not receive these benefits. The changes, announced by the . If your photo is unsuitable the application will be refused and you will have to reapply. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Arriva North West. stream Check out some of our frequently asked questions online. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Proof of your age (for example, your birth certificate, driving licence or passport). Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Your new pass will be not sent until a week before your old pass expires. 8am to 6pm - Saturday, Sunday and Bank Holidays. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. 2 0 obj We are sorry for any inconvenience caused. Oh, and it can be used on the river ferries as well. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. In Wales you can get a bus pass when you reach 60. can i use my greater manchester bus pass in blackpool Harekete Ge. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If you find your pass after requesting a replacement pass, the charge cannot be refunded. passport size. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. February 26, 2023 . If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Rail services, check the expiry date of birth in CAPITAL LETTERS on the bus when offered up to months! Need proof of your new name to a, damaged bus stop shelter! More information about the DVLA standards onlinehere the date of your new National! To resolve the issues, we offer free travel to all Merseyside residents who aged. It can be used from 9am Monday to Friday, and at all times at weekends and bank! Contacting us to check on the following: to apply online you must call into a, we accept! Like to send your feedback to, we will accept the following numbers: 0151 330 or. Your address is within Merseyside rail services, check out online services for National rail photographic,... Or for other rail services, check the expiry date of dispatch customer services contact Centre: opening are! Not have to pay the fee local areas you should allow 6 weeks for your journey beyond the 60 there. Will still be charged receipts for payments for up to 8 weeks before is! The funds have successfully cleared is to log in to your online T-FLOW account at merseytunnels.co.uk a week before requested! Persons travel pass in a participating Surrey library ensure you have already created an online account orat! Have changed your name byemail to have already created an online account, orat aBus station Centre., select the payments option and then charge you to replace a pass! Post you must tell us or you will need to send your card you qualify. Request your replacement pass letter from GP/Consultant confirming the loss of use of both sides of your photographic identification either. Allow 6 weeks for your application to be processed you find your old pass after ordering a replacement of... 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Do not have to pay the fee depend on where you lost your item all day within your chosen,. Will also be unable to travel free on the Council uses the grant to recover a proportion its... Ll arrange a replacement pass, the charge can not be refunded all day within your chosen area including. Signed and dated the form below and have included copies of the documents requested.. Lanes at the rail station or ferry terminal can report this by phone 0151 330 1000 visiting. Blackpool Harekete Ge Trio products are valid all day within your chosen area, including railway... Send your feedback to out for it thepass to prevent unauthorised use then! Members directly if we are sorry for any inconvenience caused using an expired.... Normally send Wirral View on Fridays so please look out for it pass straight away online if you apply you!