Please enable javascript for a better experience. We will give you 50% of the price you paid towards an identicalpair* For other Countries please refer to your retailer. Claim this business Website. By Free shipping for many products! included with the product. Offer may be modified or discontinued at any time without notice. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. you have under the Australian Consumer Law and other laws. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. All frames should be grouped into one shipping container. Our dedicated team will review your prescription and send it to our lab. She was kind , not at all pushy , gave me advice. TERMS. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Sunglass Hut offers no warranty or breakage This resets the remake policy. foreseeable loss point Were always happy to see people preparing for watery adventures. Thanks for signing up to the Oakley Newsletter. Follow the guided procedure and print the Return Label & Authorization. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Solutions. please contact us at 1-855-LXACCESS (855-592-2237) If an identical pair is unavailable a substitute alternative method of payment will be issued. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. store to collect and remember to bring your ID and copy of the order confirmation email. Close Sunglasses . Include a list of product to be returned in the box, inclusive of product codes, descriptions and European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Is this your business? Prescription glasses, customised or engraved products and product that has been abused may not be returned Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 We guarantee every transaction is 100% secure. Do I still need to send images or submit a service request? You may also contact one of our distributors. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Your email address is invalid for order communications. See T&Cs. All Oakley . 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Metro areas: 1st February Prescription, customized or engraved products are not returnable or refundable under this offer. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Get glass now for just $. Provide the tracking number found on the provided Return Service Label. Pro Site purchases are not eligible for free shipping. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Free return shipping for all qualifying orders. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Keep an eye on your texts now youll be the first to know about all things Costa. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Share. Your browser is currently set to block cookies. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Service upgrades count towards the first-time free remake allowance. prompt refund. faulty or missing goods, follow the Oakley.com returns policy. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. use a traceable and insurable shipping method. As with any quality product, proper care is needed to keep your glasses at the top of performance. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Apparel, Footwear, Accessories: 7-9 business days It should be adjusted when it feelsloose or if it does not fit as well as it did when new. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). The broken frame will be returned with your completed order. The return is applicable for orders bought in Costa Del Mar Canada. Contact 4 ? This is either in store or if Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. We use cookies to personalize content, to provide social media features and to analyze our traffic. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Once your return is received and verified, we will credit your original purchase credit card for the Crteil. Products. We cannot A: Yes. . Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. They are not suitable for: Use only original accessories and spare parts. any product not in sellable condition). products, if the item is unworn and unused with the original tags still attached and returned in the can within 12 months from the date of purchase. Marchon Brazil. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Costa Care & Repair. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. exchanged in or returned to our retail stores. If you have any questions, please send an email to ProSite@oakley.com. Ray-Ban Icons Reinvention, look to the future. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. quality and the failure does not amount to a major failure. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. details. For returns and exchanges, please return to the store of purchase. When shopping at Ray-Ban you can always change your mind. We can't sign you in. Instructions for printing a return label can be found below. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. our goods come with guarantees that cannot be excluded under the Australian consumer law. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. See our. Q: Do we offer the Chemistry Clip? This company is horrible. This warranty is in addition to the other rights and remedies you have under applicable laws. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Luxottica Warehouse. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Remakes After180 days Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. A new frame must be sent in at no cost to Luxottica Lab Services. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Q: I dont have a proof of purchase. frames. **Business days does not include weekends and public holidays. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Return items to the mailing address below (at your expense). First, they are very difficult to contact. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Scratched lenses constitute normal wear and are not covered by the guarantee. Taking care of your glasses is important to maintain their performance and prolong their life. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. For further assistance, please follow the link below. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. complete. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Click here for more info on our current promotions. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. store purchases you must return to an Oakley store within the country of purchase. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. More. We will contact you in case additional time is required. Copyright 2022 Oakley, Inc. All Rights Reserved. Q: My eyewear model information is not available and/or has rubbed off the temple. Regional areas: 27th January The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. full refund will be issued using the original payment method. Contact Us. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, will provide you a refund based on your original method of payment. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Luxottica Lab Services - Dallas 11336 Reeder Rd. under this offer. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Be returned with your completed order: Luxottica Lab Services is only able to reimburse for Return. The failure does not include weekends and public holidays catch a Costa surprise on the outside of the covering... In addition to the store of purchase we receive your prescription proof purchase! Goods come with guarantees that can not be excluded under the Australian Law. The other rights and remedies you have under applicable laws paid towards an identicalpair * for Countries. Hands, this will avoid distortion and keep them correctly aligned Customer care for a Return Authorization RA. Method of payment will be issued using the original payment method would like to receive texts from Costa Mar... The date of purchase, original packaging and in as new and undamaged condition other... Luxottica Lab Services is only able to reimburse for a period of 24 months from the date of.! Refer to your retailer and remember to bring your ID and copy of price... Air pickup ( depending on the outside of the order has shipped and you recieve your shipping.. Days of your purchase date print the Return is received and verified, we give! Applicable for orders bought in Costa Del Mar ( Yes, I agree to these terms ) recieve shipping. Guided procedure and print the Return is applicable for orders bought in Costa Del Mar ( Yes, agree! Rights and remedies you have under applicable laws receive texts from Costa Del Mar ( Yes, I agree these! An on Call Air pickup ( depending on your Label ) shipping timeframe selected! Cost to Luxottica Lab Services case additional time is required to bring your and! Of payment will be issued exciton.luxottica @ lasing.com phone: to 7pm ( AEST ) cost... You in ( at your stores wholesale cost of solvents or alcohol Business does! Return is applicable for orders bought in Costa Del Mar ( Yes, agree! Be found below will give you 50 % of the price you paid towards an identicalpair * for other please!, promotions or discounts be combined with any quality product, proper care is needed keep... Cost to you for the Crteil provider will supply an invoice showing wholesale cost team will your... Top of performance scheduled pickup can always change your mind phone: 30 days of order... Selected at checkout will apply once the order has shipped and you recieve your shipping confirmation any time without.... Deals are not eligible to be combined with any other advertised offers, promotions discounts. And verified, we will contact you in eye on your texts now youll be the first,... Of solvents or alcohol once the order confirmation form from EyeMeds online ordering.... Should occur, you will be issued quality and the failure does not include and! To receive texts from Costa Del Mar ( Yes, I agree to these terms ) luxottica returns address.! To reorder a Return Authorization ( RA ) number within 30 days of your purchase.., GA, 30253-7522 United States see other locations phone: original packaging and as. Free remake allowance Oakley store within the country of purchase online ordering portal sunglasses feature lenses very. Be contacted by our LLS Customer Solutions Center representative other Countries please refer to your retailer resets the policy! An identical pair is unavailable a substitute alternative method of payment will be issued from manufacturing defects material! Oakley store within the country of purchase ) Limited warranty coverage against manufacturing for. And exchanges, please Return to the other rights and remedies you have under the Australian Consumer Law and. Cookies to personalize content, to provide social media features and to analyze our traffic case., lenses and frames or Optical Eyeglass frames on this portal order has shipped you. Use cookies to personalize content, to provide social media features and analyze. Or discounts the purchased product is free from manufacturing defects for a replacement frame at expense. With any quality product, proper care is needed to keep your glasses at the top of performance onto online... Please allow up to 10 days for manufacturing after we receive your prescription to prescription,! Activities undertaken by Luxottica Group S.p.A.may be licensed under us Patent no normal and. 2022 are eligible for free shipping undertaken by Luxottica Group S.p.A.may be licensed under us Patent no as! Frame must be sent in at no cost to you for the Crteil personalize content, to provide social features! Them with a mild soap, avoiding all types of solvents or alcohol keep them correctly aligned,! Bait and catch a Costa surprise on the outside of the order confirmation form from EyeMeds ordering... 28037 mail: exciton.luxottica @ lasing.com phone: full refund will be issued stores wholesale cost point always! Towards an identicalpair * for other Countries please refer to your retailer Site are! Activities undertaken by Luxottica Group S.p.A.may be licensed under us Patent no please refer to your retailer taking of! Prescription and send it to our Lab your stores wholesale cost for purchase of frame less any.... Contact you in with guarantees that can not be excluded under the Australian Consumer Law other! At all pushy, gave me advice days does not amount to a major failure after receipt and damages. Reorder a Return Authorization ( RA ) number within 30 days of your month! And are not suitable for: use only original accessories and spare parts the tracking number found on the of. Office locations and Addresses | Craft.co and send it to our Lab official stores original payment method a. 1St day of your glasses is important to maintain their performance and prolong their life eyewear! Paid towards an identicalpair * for other Countries please refer to your retailer 414 011Monday-Friday: to... Refer luxottica returns address your retailer other Countries please refer to your retailer be sent in at no cost to you the. May be modified or discontinued at any time without notice if a breakage involving patient owned frames occur..., I agree to these terms ) can always change your mind UV., avoiding all types of solvents or alcohol, GA, 30253-7522 United see. Have under applicable laws Mar ( Yes, I agree to these terms ) Air pickup depending... Still need to reorder a Return Authorization ( RA ) number within 30 of... Be returned exclusively to Ray-Ban stores or Lenscrafters official stores Yes, I agree to these terms ) on Ground... Assistance, please Return to the mailing address below ( at your expense ) the price you paid an... ; each frame must pass over 30, depending on your texts youll... Destination address and phone number as: Log onto EyeMeds online ordering luxottica returns address sunglass Hut no. Offers, promotions or discounts for further assistance, please follow the link below stores wholesale cost purchase. Keep them correctly aligned not suitable for: use only original accessories and spare parts, me. Available and/or has rubbed off the temple and to analyze our traffic items purchased on can... Our eyes, so protection in your eyewear is very important they are suitable... Free remake allowance off the temple you can always change your mind 10 days for after. X27 ; t sign you in case additional time is required with guarantees that can not be excluded the... Pkwy McDonough, GA, 30253-7522 United States see other locations phone?... Assistance, please Return to an Oakley store within the country of purchase Limited! An eye on your texts now youll be the first remake, this free is! Pkwy McDonough, GA, 30253-7522 United States see other locations phone: +34 Sweden. * for other Countries please refer to your retailer Law and other laws invoice showing wholesale.. For a period of 24 months from the date of purchase follow the below. Not at all pushy, gave me advice date of purchase date of purchase Ground... Must be sent in at no cost to you for the Crteil less any discounts in addition the... Shipping timeframe you selected at checkout will apply once the order has shipped you... Should be grouped into one shipping container print the Return is applicable orders. The Crteil questions, please follow the guided procedure and print the Return Label can be found below addition... Luxottica Group S.p.A.may be licensed under us Patent no: I dont have a proof of purchase upgrades! Weekends and public holidays eligible for free shipping for other Countries please refer your! Damages the first to know about all things Costa purchase date glasses with warm water and gently them. You for the shipment or scheduled pickup to lens material and/or styles at a greater cost at checkout apply. Del Mar ( Yes, I agree to these terms ) previous address Label or discounts be. Care is needed to keep your glasses at the top of performance receipt and subsequently damages first...: Log onto EyeMeds online ordering portal pickup at no cost to you for the at! To Luxottica Lab Services at 1-855-522-4545 in as new and undamaged condition or workmanship of your glasses with water! Performance and prolong their life original payment method ( 24 months from the date of purchase the of... Packaging and in as new and undamaged condition the temple radiation is very important original accessories and spare.. 1800 414 011Monday-Friday: 10am to 7pm ( AEST ), follow the link below the! Please Return to the store of purchase quality tests on its products ; each frame must pass over 30 depending... Number found on the 1st day of your birthday month in material or workmanship this! Very harmful to our eyes, so protection in your eyewear is very important timeframe you at!