-Use ZMTR tool to trace to the destination webserver to find out the latency to the website. These messages often include the current I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. Is there a known issue with the Z-app running on windows 10 computers that are not on windows 10 version 1909? For additional information please reach out to Zscaler Support referencing this incident, StatusGator has over 3 years of Zscaler Cloud status history. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. When Zscaler Cloud posts issues on their status page, we collect the For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Because of this behavior if any interface returning NX-Domian then the resolution will fail. For some of the users the issue randomly resolves itself and then never occurs again. The computer made a connection Monday 7/20 but we cannot figure out why since we didnt change anything on the computer in the last week. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. You need to pick only the unnecessary ones. a. We are investigating periods of slowness and/or increased latency. this helped fixing an issue with one of the user. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. What error are the app logs showing after you upgrade the certificates? If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . 1) Click arrow mark on the top right hand corner - on the Zscaler App. Hello, We are investigating periods of slowness and/or increased latency. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. like i said you need high priviledges. More info in the docs . It worked fine yesterday, today its the first problem I encountered after turning on my PC. FAcing issue with Zscaler app for windows Keep writing. Zscaler won't stay connected. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Core Cloud Services - 3rd Party Integration, Core Cloud Services - Cloud Account Onboarding, Core Cloud Services - Config Distribution, Core Cloud Services - Dashboards, Reports and UI access, Core Cloud Services - Email Notifications, Core Cloud Services - Remote Browser Isolation, Core Cloud Services - Source IP Anchoring (SIPA), Core Cloud Services - SSO and User Management, Core Cloud Services - Workload Segmentation Admin Portal, Core Cloud Services - Workload Segmentation API Gateway, Core Cloud Services - Workload Segmentation Cloud, Core Cloud Services - Workload Segmentation Event Exporter, Core Cloud Services - Zscaler Client connector, Core Cloud Services - Zscaler Client Connector Admin, Core Cloud Services - Zscaler Cloud Connector Portal, Zscaler Cloud Latin America - Sao Paulo II, Zscaler Cloud Latin America - Sao Paulo IV, Zscaler Cloud US & Canada - Los Angeles I, Zscaler Cloud US & Canada - Nuevo Laredo I, Zscaler Cloud US & Canada - San Francisco IV, Zscaler Cloud US & Canada - Washington DC. We are investigating periods of slowness and/or increased latency. Great if you can share those best practices. The Zscaler App is installed in a new laptop with no antivirus installed and firewall is disabled (Windows Defender). We are investigating periods of slowness and/or increased latency. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. As China worked differently than other regions, so that why connection is on and off dropping. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. This can be attempted twice to see if the ZPA service status changes back to " ON ". Looks like no ones replied in a while. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . hunt for threats across the network, or cut off access. If it is working at other location than it is probable that Zscaler Public of affected location is blocked at Webserver End.In such cases re-direct the website to other Node in PAC in PAC file or ask user to work with Web Master to unblock the Zscaler IP. Do not seem to have the issue on High Sierra. We are investigating periods of slowness and/or increased latency. When you visit a web page, the browser makes a request to the web server hosting the site. If the connection fails, ensure your Zscaler account has Admin permissions and try again. individual statuses, StatusGator can differentiate the status of each Anyone else having their users with the same driver error but on Mac? i subscribe for a blog website? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. or services spread out across many regions. at ClientRequest.onConnect (c:\Program Files\nodejs\node_modules\npm\node_modules\request\tunnel.js:148:19) npm ERR! Fantastic beat ! If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Take wireshark capture with and without Zscaler.Look at the captures for the URL domains. The Zscaler App is installed in a new laptop with no antivirus installed and firewall is disabled (Windows Defender). Why is Digital Experience constantly restarting and I keep getting annoying notifications/popups on Windows 10 with latest client 3.7.1.44? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Normally, in this scenario the client connector cant reach the Zscaler Cloud that why they prompt this error. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. ago. We are investigating periods of slowness and/or increased latency. e. In case if the website is internal to Customer Environment. at Socket.socketOnData (http.js:1393:11) npm you can subscribe to StatusGator for free alerts and notifications when their We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. To start the conversation again, simply Let me add one: For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. We are investigating periods of slowness and/or increased latency. Solution: Uninstall Zscaler app from the machine. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Change MyService with your service name and play a little with this example, it will need some changes to adapt it to your needs. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Never be taken by surprise again. Weve had these issues with the drivers getting corrupt and the only fix is to uninstall and manually remove all the old driver entries. We are investigating periods of slowness and/or increased latency. The Install Zapp along with the reinstallDriver flag enabled reinstallDriver 1 is key to success. The Zscaler Engineering and Operations team are currently investigating routing between clusters and node debug data to isolate the issue. Had a similar issue. Do you have more info on using USELWFDRIVER=1 install, like where can I include it to resolve the driver issue permanently ? 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